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1mo ago

Cage Shift Manager

River City Casino & Hotel St. Louis, MO

St. Louis, MO

1mo ago Closed

$55k+/yr Full time Manager Casino Cashiering Casino Credit

This position is no longer accepting applications (closed Sep 26, 2026).

Job Description

River City Casino & Hotel is seeking a Cage Shift Manager to supervise the Cage/Credit department during a designated shift on-site in St. Louis, MO. In this role, you will help keep operations running smoothly in the Cage Manager’s absence, focusing on service standards, compliance, and daily financial accountability.

The Cage Shift Manager oversees staff and ensures departmental goals are supported while handling key verification and reporting duties required for shift-to-shift continuity.

Key Responsibilities

Supervise staff and manage the daily operations of the Cage/Credit department on your assigned shift.
Support and administer operational goals, monitoring performance and progress toward performance and profit objectives.
Follow scheduling procedures and coordinate with the Cage Manager regarding concerns, with guest satisfaction in mind.
Assist with the departmental budget process by providing recommendations; support adherence to budget initiatives and report budget concerns to management.
Promote and model superior customer service in line with departmental and company standards and programs.
Ensure customer service standards are followed and address issues as they arise.
Assist with guest inquiries while monitoring and applying service recovery within authorized levels.
Review and approve Cage documentation according to established levels of authorization when the Cage Manager is not on duty.
Prepare and/or review currency transaction reports during the assigned shift in the Cage Manager’s absence.
Verify vault accountability at the end of each assigned shift.
Verify Credit line availability during the assigned shift in the Cage Manager’s absence.
Verify main bank and window cashier drawers.
Authorize checks and prepare customer deposit and safekeeping logs.
Ensure regulatory compliance within the scope of authority and report potential issues to management.
Ensure staff training completion and adherence to CTR and SARC procedures, including completion and reporting of required paperwork.
Maintain strict confidentiality regarding all departmental and company matters.

Requirements

High School Diploma/GED preferred, or two to four years of related customer service experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Office applications (including Word, Excel, Outlook, etc.).
Excellent verbal and written communication skills.
Ability to maintain confidentiality and professionalism.
Ability to present information and respond to questions from managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Ability to interact with guests and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to collaborate and communicate effectively across all organizational levels.
Knowledge of office machines and tools, including jet sort, coin roller, 10-key by touch, and Credit card cash advance systems.
Ability to work all shifts, including nights, weekends, and holidays as business needs dictate.

Technologies

Microsoft Office (Word, Excel, Outlook, etc.)

Benefits

Wellness programs designed to support team members’ financial, physical, and mental well-being
Day-one medical coverage
401(k) matching
Annual performance bonus may vary by position
Paid time off earned according to local policy and increases with length of employment

Salary: USD 55,000 per year
Experience: Minimum 2 years

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1mo ago

Casino Credit Clerk

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

1mo ago Closed

$16 - $18/hr Full time Finance Director Accounting Administrative Support

This position is no longer accepting applications (closed Sep 15, 2026).

Job Description

Support casino credit and check-cashing operations by ensuring accurate, secure documentation and compliant guest credit service at a high-volume gaming property in Hanover, MD.

Responsibilities

Verify and post confidential credit information and identification credentials to the patron credit line.
Process casino credit applications and maintain customer credit files.
Contact customers by phone or in-person to complete and confirm credit applications.
Coordinate directly with banks and consumer credit reporting agencies, as well as casino credit reporting agencies.
Contact other casinos to request and document patron casino credit information.
Input and authorize new check-cashing customers in the computer system.
Audit mail-in marker payments, including return check logs and return marker logs.
Suspend customers with return check activity; review and process win/loss statements.
Extend complementaries in accordance with the property comp matrix.
Perform other duties as assigned.

Requirements

Computer literate and detail oriented.
Ability to work a flexible schedule, including weekends and holidays.
Obtain and maintain all necessary licensing required by the State Gaming Agency for the position.
High school diploma or GED, plus one year of general office work experience.
Ability to sit for extended periods while completing computer and data-entry tasks.
Ability to lift and carry up to 25 lbs (for example: paperwork boxes, supplies).
Occasional standing, walking, bending, and reaching to retrieve files and interact with customers.

Salary

USD 16 - 18 per hour (hourly)

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free Basic Life Insurance.
Free Short Term & Long-Term Disability.
Generous retirement savings options.
Paid Time Off.
Tuition Reimbursement.
On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
Training and pathways for career growth.
Robust Rewards & Recognition Programs.
Annual merit-based pay increases.
Discretionary performance bonuses and discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment Discounts.

Working Conditions

24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3,000 employees.
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Smoking allowed in the work environment.

Life at Live!

Join an exciting, high-energy casino culture with a focus on fairness, teamwork, and fun.
Work in a large, fast-paced environment that requires urgency and the ability to move throughout the property.
Collaborate as part of a strong team that values and celebrates diversity.
Get tools, resources, and opportunity to grow in your career.
Experience a 24 hour / 7 days per week workplace.

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