Provide welcoming, accurate front desk service while helping drive guest satisfaction and financial performance at Renaissance Honolulu Hotel & Spa.

Greet guests and complete check-in registration, including entering and retrieving guest information from the computer
Confirm guest details and room rate, select rooms, and code electronic keys
Assist with check-out to ensure rooms and services are correctly accounted for
Use the point-of-sale system to post and manage transactions
Handle money and process payments, including accepting and recording various payment types
Process credit and debit cards and convert foreign currency
Maintain thorough knowledge of hotel offerings, including room categories, room rates, packages, promotions, and local area information
Answer guest questions and handle inquiries with timely, friendly, efficient service
Apply upselling techniques to promote hotel services and facilities and support maximum room occupancy
Address guest complaints by researching, resolving, and negotiating solutions to improve guest satisfaction

Prior experience as a Front Desk Agent in a hotel or other high-volume customer-facing environment
Strong commitment to excellent customer service with a consistent focus on guest satisfaction and memorable experiences
Flexibility to work a variety of shifts, including days, evenings, and weekends
Excellent computer skills
Team spirit

Highly competitive wages: $31.00 - $32.00 per hour
Exceptional benefit plan for eligible associates and their family members
401K matching program for eligible associates
Flexible scheduling to support personal priorities
Discounts with Crescent managed properties in North America for you and your family members
Hotel room discounts at Marriott brand properties worldwide

Create an environment that supports open and honest conversations about race, equity, diversity, and inclusion
Strengthen culture through change driven by training, recruiting, and promoting diverse talent

Front Desk Agent

Job Description