Lead onsite guest arrival and departure experiences by managing valet, door, and bell service operations at Renaissance Honolulu Hotel & Spa.

Supervise Guest Services operations, including valet, door, and bell attendant services
Recruit, train, coach, and develop team members within Guest Services
Maintain consistently high hospitality standards to support guest satisfaction
Manage staffing schedules and labor coverage across all shifts
Monitor operational flow for guest arrivals and departures, including vehicle management
Handle guest concerns promptly and professionally
Ensure compliance with safety, service, and company standards
Oversee tip pool administration and complete operational reporting
Coordinate with hotel and restaurant leadership to support the overall guest experience

3–5 years of experience in hospitality, guest services, valet operations, or hotel operations
Excellent guest service and communication skills
Ability to work both indoors and outdoors in varying weather conditions
Valid driver’s license; clean driving record preferred
Ability to stand, walk, and lift luggage up to 50 lbs, staying active for extended periods
Flexible availability, including weekends, holidays, and overnight shifts as needed
Professional appearance and positive attitude
Ability to work effectively in a fast-paced team environment

Highly competitive wages: $75.000.00 annually
Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
Flexible scheduling to support personal priorities
Discounts with Crescent managed properties in North America for you and your family members
Hotel room discounts at Marriott brand properties worldwide

Location: Honolulu, HI (onsite)

Guest Services Manager - Valet Services

Job Description