Head Hotel Concierge

Lead the guest experience for luxury stays by shaping bespoke itineraries, coordinating VIP access, and guiding a concierge team at an onsite Nashville property.

• Personalized luxury service through bespoke itineraries and VIP coordination
• Anticipate guest needs and manage last-minute or complex requests with discretion
• Relationship building with VIP and returning guests to support repeat stays
• Leverage local connections across Nashville cultural, culinary, and entertainment scenes
• Source hard-to-access experiences and provide insider recommendations
• Stay current on local trends to continuously elevate guest offerings
• Lead and mentor the concierge team to maintain consistent 5-Star service
• Cross-department collaboration to coordinate seamless guest experiences
• Operational continuity by maintaining comprehensive guest profiles and service records
• Represent hotel heritage and Southern hospitality in every interaction
• Curate culturally rich, brand-aligned experiences for guests
• Share expertise on trends, service innovation, and partnership opportunities

Requirements

• Minimum 5 years in concierge, guest relations, or luxury hospitality leadership, ideally at a Forbes 5-Star property or equivalent
• English fluency (spoken and written)
• Additional languages preferred: Spanish, French, Arabic, or Mandarin
• PMS/CRM proficiency and experience with digital concierge platforms such as Opera, Alice, SevenRooms, or similar
• Knowledge of local and regional offerings: culture, culinary, entertainment, and bespoke service providers
• Schedule flexibility for evenings, weekends, holidays, peak occupancy, and high-profile events
• 21 years or older and able to pass background screening
• Confidentiality for guest interactions and VIP arrangements
• Triple-confirm service details from transport to amenities for flawless delivery

Schedule & Work Location

• Location: In person (onsite)
• Availability: Weekends and holidays
• Shifts: Morning/Day/Night
• Shift length: 8(+) hours
• Full-time range: Up to 40(+) hours per week

Technologies

• English
• Spanish
• French
• Arabic
• Mandarin
• PMS
• CRM
• Opera
• Alice
• SevenRooms

Compensation

• Starting salary: Based upon experience
• Pay frequency: Paid biweekly

Benefits

• Affordable health, dental, and vision insurance (options to extend coverage to spouses, children, or domestic partners)
• Company-provided life insurance
• 401(k) plan with a 3% annual match
• Paid time off starting at 15 days per year after the initial 90 day probationary period, increasing with tenure up to 30 days per year
• Access to mental and behavioral health services, telehealth consultations, and an employee assistance program
• Complimentary meals in the employee cafeteria
• Subsidized on-site parking
• Generous discounts at retail and restaurant outlets
• Ongoing education support, including industry training
• Special hotel rates for employees and discounted rates for friends and family
• 401(k), dental insurance, health insurance, paid time off, vision insurance

Preferred Extras

• Membership in Les Clefs d’Or or active participation in professional concierge networks
• Experience serving international clientele and high-net-worth individuals
• Background in heritage properties, private member clubs, or culturally significant luxury hotels
• Strong passion for and knowledge of local history, art, architecture, or gastronomy
• Proven success managing complex or multi-day guest itineraries involving private travel, large parties, or high-profile events

Core Competencies

• Interpersonal awareness: read guests’ moods, preferences, and expectations to tailor experiences
• Anticipatory service: proactively offer solutions, upgrades, or alternatives before needs are articulated
• Discretion & integrity: maintain strict confidentiality for all guest interactions and VIP arrangements
• Attention to detail: triple-confirm every aspect of service, from transport to amenities, ensuring flawless delivery
• Leadership & cross-team collaboration: inspire and coordinate teams across departments to uphold consistency and brand excellence

Notice: Candidates must pass a pre-employment drug screen and criminal background check prior to beginning employment.

Application Question

• How many years of luxury hospitality experience do you have?

Experience & Language

• Concierge: 4 years (Required)
• English: Required

Work Location: In person