Hotel Housekeeper

Join CLIFF CASTLE CASINO HOTEL onsite in Camp Verde, AZ as a Hotel Housekeeper to keep guest rooms and assigned areas clean, stocked, and well maintained.

Responsibilities

• Clean and maintain guest rooms and assigned areas of the Hotel or Lodge, including floors, carpets, furniture, fixtures, glass, mirrors, appliances, bathrooms, and vanity areas.
• Strip beds and remake them with fresh linens; replenish towels, linens, amenities, and other guest room supplies.
• Remove trash and debris, empty wastebaskets and ashtrays, and transport trash and dirty linen to designated areas.
• Pack and deliver guest room amenities and supplies to hotel floors; stock and maintain linen rooms and supply rooms.
• Complete assigned floor care and area cleaning, including scrubbing, waxing, stripping floors, sweeping stairwells and parking lots, and cleaning rugs, carpets, upholstery, and draperies as needed.
• Respond promptly and professionally to guest requests, including delivery of items such as blow dryers, irons, ironing boards, rollaway beds, extra towels, and other supplies.
• Inspect guest rooms and assigned areas for maintenance needs; assist with minor maintenance tasks such as changing light bulbs and unplugging toilets, and report items requiring further attention to the Housekeeping Shift Supervisor.
• Report, properly tag, and deliver lost and found items to the Housekeeping Shift Supervisor for storage.
• Maintain responsibility for an assigned pass key during the shift and return it to the appropriate person at the end of the shift.
• Follow all safety, sanitation, and security procedures while maintaining a professional, courteous, and guest-focused attitude.
• Assist with special projects and perform other duties as assigned.

Requirements

• Preferred education: HS DIPLOMA.
• Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
• No prior work experience required.
• Ability to follow verbal and written instructions.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and respect guest privacy.
• Ability to safely use cleaning supplies, tools, and equipment.
• Ability to respond to guest requests in a prompt, friendly, and professional manner.
• Ability to recognize and report maintenance, safety, or cleanliness concerns.
• Ability to provide excellent guest service in a welcoming and professional environment.
• Must be 18 years of age or older and available to work all shifts, including weekends and holidays.
• Must be eligible to work in the United States and pass a drug test and background check for an Arizona Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies, procedures, safety standards, and guest service expectations.
• Must provide exceptional guest service, aiming to exceed guest expectations through attentive service and prompt response and resolution.

Position Summary

• Responsible for cleaning, maintaining, and stocking guest rooms and assigned areas of the Hotel or Lodge.
• Helps ensure guest rooms, linen rooms, supply areas, and assigned public areas are clean, properly stocked, and maintained to provide a welcoming and comfortable guest experience.

Location: Camp Verde, AZ (onsite) • Salary: $17 per hourly