Hotel Night Auditor PT

Hotel Indigo Downtown Kansas City is seeking a Hotel Night Auditor PT to support guests during the overnight shift while keeping the front desk running smoothly. In this role, you will serve as the primary front desk representative, complete the hotel’s nightly audit, and help ensure daily records are accurate and ready for the next business date.

This is an onsite opportunity in Kansas City, MO with an hourly pay range of USD 16 to 19. The position is part-time (full-time and part-time job types are listed) and requires 2 years of night audit experience.

What you’ll do

• Provide friendly, professional, and personalized guest service throughout the stay.
• Handle Guest Service Agent responsibilities, including check-ins, check-outs, reservation management, room assignments, payment verification, and guest account maintenance.
• Respond promptly to guest inquiries, requests, and concerns, using appropriate service recovery to resolve issues in a timely, whenever possible, immediate manner.
• Assist with special requests and coordinate with housekeeping, maintenance, and other departments to address guest needs.
• Maintain current knowledge of hotel services, amenities, room types, and local attractions, restaurants, and transportation options.
• Recognize and acknowledge IHG One Rewards members according to brand standards.
• Promote hotel amenities, services, and upgrades when appropriate.
• Maintain an organized, professional, welcoming front desk environment.
• Complete the nightly audit process, including auditing, balancing, posting, and reporting hotel transactions.
• Audit and balance food and beverage outlet transactions, including cash and credit activity, checks, deposits, counts, over/short amounts, house charges, promotional materials, and postings.
• Audit and balance front desk transactions, including room charges, telephone charges, zero-balance folios, corrections, adjustments, taxes, disputed charges, deposits, and over/short amounts.
• Review room revenue, occupancy, and room status to support accurate reporting.
• Prepare and input statistics, income journal sheets, and other items required for daily reports.
• Verify revenue and transactions are properly posted and balanced before running the final night audit.
• Complete the final night audit and roll the hotel to the next business date in accordance with established procedures.
• Identify and communicate financial discrepancies, unusual transactions, and potential errors to management.
• Follow cash-handling, accounting, fraud-prevention, and financial-control procedures.
• Serve as the primary overnight point of contact and assist with routine operational needs.
• Work independently during overnight hours while maintaining accountability for guest service, front desk operations, night audit responsibilities, and hotel condition.
• Act as Manager on Duty when designated or required, using established procedures to address guest and operational concerns.
• Escalate issues to the appropriate Manager on Duty or hotel leadership when management involvement is necessary.
• Maintain consistent communication with management regarding significant guest concerns, incidents, operational issues, financial discrepancies, and other matters requiring follow-up.
• Support a safe, secure, and comfortable environment by staying aware of hotel activity, responding appropriately to emergencies and incidents, and contacting management or emergency services when needed.
• Document guest concerns, incidents, maintenance needs, and outstanding follow-up items; maintain the Guest Response Log and communicate relevant items to the appropriate teams.
• Prepare and distribute an overnight summary of hotel and restaurant activity and other required reports.
• Communicate important operational information, unresolved guest concerns, and items requiring follow-up to management and the incoming shift.
• Complete assigned overnight checks and other operational tasks in line with hotel procedures.
• Attend staff meetings and training sessions as scheduled, and maintain confidentiality of guest information, financial records, and hotel operations.

Requirements

• Previous hotel, front desk, customer service, or night audit experience preferred.
• Accounting or bookkeeping experience preferred but not required.
• Must be at least 18 years of age.
• Strong attention to detail and the ability to work accurately with numbers and financial information.
• Ability to operate a computer, hotel property management system, point-of-sale system, cash register, calculator, telephone, and other standard office equipment.
• Strong verbal and written communication skills and professional guest relations/telephone etiquette.
• Ability to work independently with minimal supervision, especially during overnight hours.
• Demonstrated sound judgment, ownership of responsibilities, and ability to make decisions within established guidelines.
• Ability to remain calm and professional during unexpected situations, guest concerns, emergencies, or operational challenges.
• Ability to recognize when escalation is required and communicate effectively with management.
• Ability to prioritize and manage multiple responsibilities while meeting night audit deadlines.
• Ability to work in a fast-paced environment and multitask.
• Must have reliable transportation to and from work.
• Flexible schedule required, including nights, weekends, and holidays.
• Successful completion of a background check.
• Physical ability to move throughout the hotel, assist guests, and perform required movements; lift and carry paperwork/supplies up to 5 lbs regularly, and lift/assist with luggage up to 50 lbs.
• Ability to read computer screens, daily reports, financial documents, and written materials accurately.
• Ability to communicate effectively with guests and team members in person and by telephone.
• Night audit experience: 2 years (Required).

Technologies

• Hotel property management system
• Point-of-sale system

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Reports to: Guest Service Manager

General purpose: The Night Auditor serves as the overnight Guest Service Agent, providing exceptional guest service while maintaining front desk operations and completing the hotel’s nightly audit.