Players Club Representative

At Snoqualmie Casino & Hotel, this onsite role supports guest experiences through Players Club service and accurate player tracking. You will handle guest inquiries, maintain member data, and issue Players Club cards, while also providing assistance to Express Bus passengers as needed.

Working as a Players Club Representative in Snoqualmie, WA, you will use the Player Tracking System to help guests redeem points for cash and merchandise, share program benefits, and keep promotions and club information clearly communicated. The position is full-time, non-exempt, with a late swing schedule and weekend availability required.

Pay and schedule

• Starting pay range: $21.91/hr to $23.00/hr, depending on experience
• Minimum pay: $21.91/hr minimum (dependent on experience)
• Performance-based increases: opportunities for annual increases
• Shift: late swing; weekends required

Responsibilities

• Use the Player Tracking System to redeem Club points for cash and merchandise
• Provide complete Players Club guest service with a positive, pleasant attitude toward casino players
• Encourage guests to join the Players Club and explain program benefits
• Inform guests of promotions, special events, and club programs
• Print player tracking cards and inform guests of rules and regulations
• Enter and update player data in the computer for Players Club members
• Load the bus at pickup locations using the reservation manifest
• Collect bus fare from passengers and follow all policies and procedures for handling bus fare
• Communicate any minimum play requirements as directed
• Assist and interact with passengers while en route to the casino
• Help ensure passenger safety during bus loading and unloading
• Perform other duties and responsibilities as assigned

Requirements

• Education: High School Diploma / GED (recognized equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD))
• Customer service experience
• Assessment requirements: successfully complete Word, Email, and Excel proficiency tests
• Proven professional and polite personality
• Proven customer relations skills
• Accurate keyboarding skills

Technologies

• Word
• Email
• Excel

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage
• Competitive family rates starting after 60 days
• 401(k)
• Employer-paid life insurance
• Long-term disability
• Paid time off: accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
• Option to cash out twice annually
• Free meals
• Parking
• Paid breaks
• 40c/gallon gas discount
• Concert and sports tickets giveaways
• Tuition reimbursement
• Certification programs
• Employee Assistance Program

Preferred

• Two (2) year college degree or equivalent experience
• Previous exposure to a gaming atmosphere