Bloomington, MN

Hotel Jobs in Bloomington, MN

2 jobs found

Include remote jobs

Today

Front Office Manager

Renaissance Minneapolis Bloomington Hotel Bloomington, MN

Bloomington, MN

Today

$64k - $67k/yr Full time Manager Customer Service Front Desk

Apply Now

Job Description

Lead Front Desk operations onsite in Bloomington, MN while delivering guest experiences that are seamless, memorable, and service-focused.

Responsibilities

Model exceptional customer service through a positive, professional approach.
Handle guest questions and requests promptly, confidently, and effectively.
Build strong working relationships within Guest Services and across departments.
Support new team members with clear training, guidance, and service procedure coaching.
Drive continuous improvement through proactive coaching, mentoring, and performance management.
Maintain guest service areas by ensuring upkeep, organization, and proper maintenance of equipment.

Requirements

5 years of combined experience in guest services and supervisory roles in hotels or related areas (preferred).
Strong knowledge of front desk operations, including check-in/check-out and service recovery.
Exceptional communication and customer service skills, with the ability to perform under pressure.
Ability to lead, motivate, and inspire a team with a focus on service excellence.
Proficiency with hotel management software and reservation systems.
Highly organized, detail-oriented, and able to multitask effectively.
Flexibility to work evenings, weekends, and holidays as needed.
Positive attitude and polished, professional demeanor.
Hotel FSPMS systems experience is a plus.

Technologies

Hotel management software
Reservation systems
FSPMS

Schedule & Location

Location: Bloomington, MN (onsite)
Availability: evenings, weekends, and holidays as needed

Pay

Salary: USD 64,000 - 67,000 per year

Benefits

EARLY PAY / Earned Wage Access
Medical, dental, vision
Pet discount program
Identity theft protection
Pre-paid legal
Flexible spending accounts
Matched 401K after one year
Life, critical illness, and accident insurance
Short- and long-term disability
Paid time off & wellness programs
Excellent hotel discounts

Physical Demands

Ability to lift, carry, push, or pull up to 10 lbs.
Stand, walk, and work at times in confined spaces throughout the shift in full sight of guests.

Preferred Qualifications

Experience in a luxury or full-service hotel environment.
Knowledge of Renaissance Hotel’s brand standards and service culture.
Bachelor’s degree in Hospitality Management or a related field.

View full job page →

16d ago

Assistant Housekeeping Manager

Hilton Hotel Bloomington Bloomington, MN

Bloomington, MN

16d ago

$57k+/yr Full time Manager Assistant Manager Guest Services

Apply Now

Job Description

At the Hilton Hotel Bloomington in Bloomington, MN, this Assistant Housekeeping Manager role supports the housekeeping operation while helping set the pace for cleanliness and guest satisfaction. You will work onsite alongside the team, assisting with daily leadership, service standards, and the administrative tasks that keep operations running smoothly.

In this position, you will help supervise Housekeeping Associates, oversee room service delivery and standards, and represent the hotel through professional conduct. The role is designed for an experienced housekeeping supervisor who can lead inspections, maintain equipment readiness, and respond effectively to guest needs.

Key Responsibilities

Confirm that written cleanliness and maintenance standards are met through inspections and follow-up actions.
Assist with supervising Housekeeping Associates and support ongoing training efforts.
Ensure designated guestrooms receive required service.
Assist with Lost and Found, including packing and mailing of packages.
Support housekeeping administration by documenting time and attendance for Housekeeping associates.
Help maintain furniture, facilities, and equipment in good repair.
Maintain strong guest and employee rapport by responding promptly, efficiently, and courteously to guest requests.
Support required standards of conduct, hygiene, uniforms, and appearance.
Represent the hotel with professionalism and decorum.
Establish and maintain effective associate relations.
Ensure discipline is administered in a timely and fair manner with HR involvement.
Reinforce appropriate standards of conduct, dress, hygiene, and appearance.

Requirements

High school diploma or equivalent; college education in a related field preferred.
At least 2 years of previous housekeeping supervisory experience.
Ability to prioritize and organize workload to meet deadlines.
Ability to use judgment and implement control over others’ performance.
Ability to provide clear direction, instruction, and guidance to subordinates.
Effective communication with associates; Bi-Lingual is a plus.
Ability to understand reports and related correspondence and accurately complete essential job functions.

Compensation

USD 57,000 per year

Benefits

Free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theatre coupons at Marcus Theatres
Career growth, including ability to transfer from one property to another
Paid time off
Early wage access
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program, and 401k with employer match
And more

View full job page →

Hotel Jobs in Bloomington, MN

Front Office Manager

Assistant Housekeeping Manager

Get Hotel Jobs in Bloomington, MN alerts