Front Office Manager

Lead Front Desk operations onsite in Bloomington, MN while delivering guest experiences that are seamless, memorable, and service-focused.

Responsibilities

• Model exceptional customer service through a positive, professional approach.
• Handle guest questions and requests promptly, confidently, and effectively.
• Build strong working relationships within Guest Services and across departments.
• Support new team members with clear training, guidance, and service procedure coaching.
• Drive continuous improvement through proactive coaching, mentoring, and performance management.
• Maintain guest service areas by ensuring upkeep, organization, and proper maintenance of equipment.

Requirements

• 5 years of combined experience in guest services and supervisory roles in hotels or related areas (preferred).
• Strong knowledge of front desk operations, including check-in/check-out and service recovery.
• Exceptional communication and customer service skills, with the ability to perform under pressure.
• Ability to lead, motivate, and inspire a team with a focus on service excellence.
• Proficiency with hotel management software and reservation systems.
• Highly organized, detail-oriented, and able to multitask effectively.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and polished, professional demeanor.
• Hotel FSPMS systems experience is a plus.

Technologies

• Hotel management software
• Reservation systems
• FSPMS

Schedule & Location

• Location: Bloomington, MN (onsite)
• Availability: evenings, weekends, and holidays as needed

Pay

• Salary: USD 64,000 - 67,000 per year

Benefits

• EARLY PAY / Earned Wage Access
• Medical, dental, vision
• Pet discount program
• Identity theft protection
• Pre-paid legal
• Flexible spending accounts
• Matched 401K after one year
• Life, critical illness, and accident insurance
• Short- and long-term disability
• Paid time off & wellness programs
• Excellent hotel discounts

Physical Demands

• Ability to lift, carry, push, or pull up to 10 lbs.
• Stand, walk, and work at times in confined spaces throughout the shift in full sight of guests.

Preferred Qualifications

• Experience in a luxury or full-service hotel environment.
• Knowledge of Renaissance Hotel’s brand standards and service culture.
• Bachelor’s degree in Hospitality Management or a related field.