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Retail Gift Shop Supervisor

Maui Coast Hotel Kīhei, HI

Kīhei, HI

Today

$31 - $33/hr Full time Administrative Support Customer Service Merchandising

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Job Description

The Maui Coast Hotel in Kihei, HI onsite seeks a Retail Gift Shop Supervisor to manage sourcing, purchasing, store operations, inventory control, merchandising, guest service, and compliance for the on-site shop, with compensation of $31-$33 per hour.

Responsibilities

Source, evaluate, and select suppliers; negotiate terms and pricing.
Create and process purchase orders; track deliveries to ensure timely receipt of merchandise and supplies.
Monitor inventory levels and communicate replenishment needs to management.
Support counts, stock organization, and inventory accuracy initiatives.
Assist with receiving, unpacking, labeling, and distributing merchandise as needed.
Maintain accurate records of inventory movement, deliveries, and stock levels.
Promptly communicate vendor, product, or delivery concerns to management.
Support merchandising standards, product presentation, signage, and overall visual appeal.
Ensure the sales floor is fully stocked, organized, and guest-ready at all times.
Assist with implementing promotional displays and seasonal merchandising changes.
Maintain stockroom organization and cleanliness.
Provide operational support during busy periods, including cashiering, stocking, and guest assistance.
Assist with scheduling support, shift coverage coordination, and daily operational needs as directed.
Deliver exceptional guest service by greeting and assisting guests in a friendly, professional, timely manner.
Respond to guest concerns and escalate issues to management when appropriate.
Support team members in achieving sales and customer service goals.
Promote a positive and collaborative team environment.
Provide guidance and day-to-day support to retail associates during assigned shifts.
Communicate guest feedback, operational concerns, and product issues to management.
Follow and help enforce company policies, procedures, and safety standards.
Support Loss Prevention efforts and report safety, security, or maintenance concerns promptly.
Ensure work areas remain clean, organized, and safe for guests and team members.
Maintain compliance with all health, safety, and liquor regulations.
Perform other duties and responsibilities as assigned.

Requirements

Education: High school diploma or equivalent.
Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
Excellent guest service and interpersonal communication skills.
Ability to work professionally and effectively with team members and guests.
Basic computer proficiency, including Microsoft Word and Excel.
Ability to multitask and adapt to changing operational needs.
Strong attention to detail and problem-solving skills.
Dependable, self-motivated, and team oriented.
Ability to remain calm and professional in high-pressure situations.
State of Hawaiʻi liquor license/card required.
CPR/First Aid certification preferred or willingness to obtain.

Technologies

POS system
Microsoft Word
Microsoft Excel

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

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