Retail Gift Shop Supervisor

The Maui Coast Hotel in Kihei, HI onsite seeks a Retail Gift Shop Supervisor to manage sourcing, purchasing, store operations, inventory control, merchandising, guest service, and compliance for the on-site shop, with compensation of $31-$33 per hour.

Responsibilities

• Source, evaluate, and select suppliers; negotiate terms and pricing.
• Create and process purchase orders; track deliveries to ensure timely receipt of merchandise and supplies.
• Monitor inventory levels and communicate replenishment needs to management.
• Support counts, stock organization, and inventory accuracy initiatives.
• Assist with receiving, unpacking, labeling, and distributing merchandise as needed.
• Maintain accurate records of inventory movement, deliveries, and stock levels.
• Promptly communicate vendor, product, or delivery concerns to management.
• Support merchandising standards, product presentation, signage, and overall visual appeal.
• Ensure the sales floor is fully stocked, organized, and guest-ready at all times.
• Assist with implementing promotional displays and seasonal merchandising changes.
• Maintain stockroom organization and cleanliness.
• Provide operational support during busy periods, including cashiering, stocking, and guest assistance.
• Assist with scheduling support, shift coverage coordination, and daily operational needs as directed.
• Deliver exceptional guest service by greeting and assisting guests in a friendly, professional, timely manner.
• Respond to guest concerns and escalate issues to management when appropriate.
• Support team members in achieving sales and customer service goals.
• Promote a positive and collaborative team environment.
• Provide guidance and day-to-day support to retail associates during assigned shifts.
• Communicate guest feedback, operational concerns, and product issues to management.
• Follow and help enforce company policies, procedures, and safety standards.
• Support Loss Prevention efforts and report safety, security, or maintenance concerns promptly.
• Ensure work areas remain clean, organized, and safe for guests and team members.
• Maintain compliance with all health, safety, and liquor regulations.
• Perform other duties and responsibilities as assigned.

Requirements

• Education: High school diploma or equivalent.
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent guest service and interpersonal communication skills.
• Ability to work professionally and effectively with team members and guests.
• Basic computer proficiency, including Microsoft Word and Excel.
• Ability to multitask and adapt to changing operational needs.
• Strong attention to detail and problem-solving skills.
• Dependable, self-motivated, and team oriented.
• Ability to remain calm and professional in high-pressure situations.
• State of Hawaiʻi liquor license/card required.
• CPR/First Aid certification preferred or willingness to obtain.

Technologies

• POS system
• Microsoft Word
• Microsoft Excel

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance