Every night has its own rhythm, and the overnight team keeps The Argonaut, a Noble House Hotel, running smoothly while safeguarding the accuracy of daily operations. In this part-time role, you serve as Manager-On-Duty overnight, completing the nightly audit workflow, resolving issues that arise after hours, and supporting a calm, seamless experience for guests.
This onsite position in San Francisco, CA focuses on reconciliation, reporting, and disciplined follow-through across multiple departments, with ongoing coordination with on-duty teams to maintain safety, security, and operational continuity.
What you’ll do
- Review, audit, and reconcile all daily hotel activity across departments, ensuring transactions are accurate, complete, and properly recorded before the business day closes.
- Balance and verify food and beverage operations, including cash and credit transactions, house charges, deposits, and internal postings, so outlets are accounted for and reset for the following day.
- Audit and reconcile Front Desk activity, including room revenue, adjustments, disputed charges deposits, and folio balances, maintaining consistent billing accuracy and proper cash handling procedures.
- Prepare and finalize daily room revenue reporting, including statistics income journals and performance data for rooms and the executive team.
- Verify guest folios, billing arrangements, and payment methods, with focused attention on routing, third-party reservations, and package inclusions.
- Identify and resolve discrepancies across revenue streams, including rooms, valet/parking, and incidental charges, ensuring accuracy prior to audit roll.
- Monitor and enforce hotel policies related to cancellations, no-shows, and deposits to protect revenue integrity and minimize loss.
- Complete the nightly audit process and generate required reports supporting operational and financial decision-making.
- Act as Manager on Duty overnight by handling guest concerns, service recovery, relocations, and sensitive situations with professionalism, discretion, and strong judgment.
- Respond calmly and effectively to emergency situations, coordinating with on-duty staff and following established safety procedures.
- Support Front Desk operations as needed, including guest arrivals, departures, and overnight requests to maintain a smooth guest experience.
- Partner closely with overnight Security to help ensure a safe and secure environment for guests, team members, and the property.
- Oversee and verify completion of scheduled security patrols and building walks, ensuring required rounds are completed, documented, and aligned with hotel standards.
- Maintain awareness of overall property activity overnight, proactively identifying and addressing safety, security, or operational concerns.
- Maintain accurate pass-on communication by documenting occurrences, outstanding issues, and follow-ups to support continuity between overnight and daytime teams.
Additional overnight support
- Assist with overnight guest requests, including coordinating and placing wake-up calls.
- Maintain accurate cash handling procedures, balancing and securing the House Bank each shift.
- Support lobby operations when needed, including basic Bell services and luggage assistance.
- Perform other duties as assigned to support overall hotel operations and guest experience.
Requirements
- High School diploma at a minimum.
- College degree preferred, or years of experience in this type of role.
- Accounting background a plus but not required.
- Previous Front Desk Agent or Night Audit experience preferred.
- Medallion experience a plus but not required.
- Strong proficiency in Opera PMS and Microsoft Office applications, including Excel and Word.
- Comfort operating standard office equipment, including computers, phones, copiers, and printers.
- Strong understanding of hotel operations, overnight processes, and guest service standards.
- Highly detail-oriented with the ability to analyze data, identify discrepancies, and take corrective action.
- Able to manage multiple priorities while maintaining accuracy, organization, and efficiency.
- Exercises sound judgment and professionalism in guest interactions and operational decision-making.
- Self-directed and accountable, able to work independently with minimal supervision.
- Capable of compiling, reviewing, and analyzing financial data, including moderately complex calculations.
- Strong written and verbal communication skills, with professional, warm, and composed demeanor in high-pressure situations.
- Strong guest relations and telephone etiquette.
- Overnight shifts required, with a flexible schedule and availability to work weekends and/or holidays.
Compensation
USD 33 - 33 per hour.
Job type: Part time.
Technologies
- Opera PMS
- Microsoft Office
- Excel
- Word
Benefits
- Generous medical, dental & vision insurance plans
- Paid holidays, vacation & sick days
- 401k Retirement plan
- Noble House Bonus plan
- 8 weeks of Parental Leave Pay
- Pet Insurance
- Inclusive and diverse employee engagement & recognition events all year-round
- Laundered Team Member Uniform
- Pre-tax Commuter Benefits
- Referral Program
- Phone Reimbursement
- Complimentary Parking
- Team Members Assistance Program
- Special rates in Noble House Hotels and Food & Beverage for team members, friends and family
- Shoes for Crews
- Educational Assistance Program
- On-Demand Pay - Your Pay before Payday
DEIA
At The Argonaut Hotel, we take pride in supporting initiatives towards Diversity, Equity, Inclusion and Accessibility. There is a hotel committee to bring together a variety of thoughts, perspectives, and expression, and team members are encouraged to share theirs with the team.
Our culture
The Noble House Hotels & Resorts philosophy emphasizes location, distinction, and soul. Properties are not a one-size-fits-all, and neither are team members, with an emphasis on personal expression, hospitality, and a team spirit that is both professional and enjoyable.
