Assistant General Manager

As Assistant General Manager, you will support the General Manager with daily hotel operations, guest experience, and team oversight at Residence Inn Burlington when the General Manager is unavailable.

Responsibilities

• Assist with day-to-day hotel operations while maintaining all guest service standards
• Support oversight of Front Desk, Reservations, Housekeeping, and other relevant departments
• Interact with guests daily and address concerns as they arise
• Work with the General Manager and department heads to review and adjust performance throughout the year to stay profitable
• Coordinate with the General Manager on property activities to ensure compliance with hotel and company policies and/or procedures
• Coordinate with corporate departments to complete required procedures, including accounting and accounts payable
• Support hotel HR functions, including HR administration, turnover control, staff motivation, and employee development and retention
• Ensure local, state, and federal rules and regulations, along with company policies and practices, are followed
• Ensure each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 2+ years of experience in the hospitality field
• Prior managerial experience overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates; respond accurately and timely
• Ability to understand and deliver excellent customer service
• Maintain a friendly, cheerful, and courteous demeanor at all times
• Responsible; able to work independently
• Ability to learn applicable systems: PMS, OTAs, POS, Microsoft Outlook and Microsoft Suite, and more
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Schedule: Full Time, 40+ hours/week; Morning (AM), Afternoon (PM), Evening, Overnight; must be flexible; weekends and holidays
• Proficiency in the English language

Technologies

• PMS
• OTAs
• POS
• Microsoft Outlook
• Microsoft Suite
• DailyPay

Benefits

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term and long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend program with extra paid earnings when they join the team
• Bonuses for name recognition and guest score
• Opportunities to grow, with one of the fastest-growing hotel companies

Preferred Skills / Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Job Details

• Title: Assistant General Manager
• Location: Colchester, VT (onsite)
• Compensation: USD 70,000 - 80,000 per year
• Work Type: Full Time

How to Apply

Apply HERE. Applications submitted through any other channel will not be considered.