Front Desk Agent

At Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, the Front Desk Agent serves as the guest’s first point of contact, supporting a smooth arrival and departure experience. This onsite role in Monterey, CA focuses on friendly service, accurate front desk operations, and helpful guidance throughout a guest’s stay.

In this position, you will manage check-ins and check-outs, answer questions, and respond to concerns with professionalism and care. You will also keep the front desk organized, handle payments accurately, and partner with other departments to help ensure seamless guest experiences.

Responsibilities

• Deliver exceptional customer service that creates a positive first impression for guests
• Handle guest check-ins and check-outs efficiently while ensuring accuracy
• Respond promptly to guest inquiries and resolve issues or complaints with professionalism and empathy
• Provide assistance with local recommendations, including attractions, dining options, and hotel amenities
• Collaborate with other departments to support a seamless guest experience
• Maintain a clean and organized front desk area
• Process cash and credit card transactions accurately
• Apply strong attention to detail with a proactive approach to guest satisfaction

Requirements

• Ability to work flexible schedules, including evenings, weekends, and holidays
• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving skills and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking abilities

Technologies

• Computer systems
• Hotel property management software

Compensation

USD 23 - 23 per hour

Benefits

• Health & Wellness Coverage (Medical, dental, and vision insurance)
• Discounted Stays at Hyatt Hotels (exclusive employee rates)
• Complimentary Meals (free meals during your shift in the on-site cafeteria)
• Employee Recognition Programs
• Referral Bonuses (bonuses for successful hires)
• Employee Assistance Program (EAP)
• Life Insurance
• Paid Time Off (Vacation & Sick time hours)
• Sick Leave
• 401(k) Retirement Plan

Hotel-Provided Perks

• Health & Wellness Coverage - Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union’s required work hours are met, monthly premiums are fully covered.
• Discounted Stays at Hyatt Hotels - Travel and stay using exclusive employee rates.
• Complimentary Meals - Free meals during your shift in the on-site cafeteria.
• Employee Recognition Programs - Contributions and milestones are celebrated regularly.
• Referral Bonuses - Earn bonuses for successful hires.
• Employee Assistance Program (EAP) - Free, confidential support for personal or work-related concerns.

Union Benefits (Offered Through the Union)

• Life Insurance - Coverage provided through the Union.
• Paid Time Off - Vacation & Sick time hours.
• Sick Leave - Union-provided sick time.
• 401(k) Retirement Plan - Union-sponsored 401(k) available to help you save for the future.