Hotel Customer Service

Join the Fairfield Hotel Allentown team in an onsite front desk customer service role centered on warm, welcoming guest interactions from arrival through departure.

Key Responsibilities

• Serve as the first point of contact for guests, ensuring a friendly welcome and smooth experience from check-in to check-out.
• Maintain accuracy across guest transactions through a strong attention to detail.
• Manage reservations, handle guest inquiries, and interact with guests while maintaining a positive, welcoming attitude.
• Anticipate guest needs and work to exceed expectations throughout the stay.
• Represent the hotel’s friendly, professional ethos and act as an ambassador for both the hotel and Allentown.

Requirements

• Professional demeanor
• Ability to thrive in energetic environments
• Enjoys interpersonal interactions

Pay & Schedule

• $16 per hour
• Full-time positions available
• Schedule flexibility for weekends and weekdays as needed

Benefits

• Marriott Bonvoy Employee Discount

Location

• Allentown, PA (onsite)