House Person

The Housekeeping Houseperson supports a clean and welcoming guest experience by maintaining assigned areas, completing in-room deliveries, and assisting with resort housekeeping operations. The role is onsite in Los Gatos, CA and works closely with Housekeeping, Front Office, and Food & Beverage to keep daily tasks on track.

Key Responsibilities

• Maintain the cleanliness of guest areas, elevators, and all assigned locations.
• Complete deliveries to guestrooms as assigned.
• Follow the company’s Service culture, including 4 Keys to creating guests for life.
• Attend all resort-required meetings and trainings.
• Conduct a walk of assigned areas at the start and end of each shift, removing trash and/or linens and flagging areas requiring immediate cleaning.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to support safety for guests, coworkers, and self.
• Handle Lost and Found items according to resort standards.
• At the end of shift, return all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to the Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures and assist with cleaning when needed.
• Pick up any Room Attendant dirty linen or trash as required.
• Before leaving your section, collect trash from room attendant carts and take/dispose of it in outside trash dumpsters per resort procedures.
• Assist Housekeeping with tasks such as bedboards, roll-aways, flip beds, and similar items.
• Clean public areas and offices, the building’s exterior, and other areas as requested.
• Deliver clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
• Support overall guest satisfaction by ensuring assigned areas remain clean and operational.
• Comply with all resort policies and safety rules.
• Perform additional duties as directed by management.
• Assist with remaining stayover or vacant-room cleaning assignments as assigned by the Housekeeping Manager.
• Complete pending laundry and prepare linens for the following day.
• Perform standard houseperson duties including removing trash, cleaning public restrooms, maintaining public areas, and restocking housekeeping supplies.
• Respond to Front Desk requests and deliver towels, linens, toiletries, and other guest amenities.
• Assist with evening guest requests and operational needs throughout the hotel.
• Support Food & Beverage with in-room dining deliveries when needed; gratuity retention is permitted for personally completed deliveries, subject to company policy.
• Maintain communication with Housekeeping, Front Office, and Food & Beverage regarding completed and outstanding assignments.

Salary

USD 21 - 22 per hour (DOE). Pay Range: $21.00 to $22.00/hour DOE.

Requirements

• Experience in a resort or related field is preferred.

Working Conditions and Schedule

• Flexible schedule; long hours may be required, including nights, weekends, or holidays.
• Heavy work requirements, including exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to stand, walk, climb stairs, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, and bend to fold, organize, scrub, and similar tasks.
• Possible exposure to chemicals.

Additional Qualification Notes

• Experience in a resort or a related field is preferred.