Housekeeper

Join Hampton Inn & Suites Rancho Cucamonga, onsite with Hotel Equities, where maintaining spotless rooms and inviting public spaces is essential to guest satisfaction. This role centers on meticulous cleaning to brand standards and delivering reliable, friendly service that supports a positive hotel experience. You will work closely with team members to uphold a clean, comfortable environment for every guest.

Responsibilities

• Collects cleaning supplies from shelves and storerooms, prepares the cleaning cart, and keeps carts and storage areas neat and organized to streamline room-cleaning tasks.
• Cleans and wipes windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, often using ladders or stools to reach high spots and maintain a clean, presentable facility.
• Scrubs shower walls and bathtubs, cleans toilets and stall walls as needed, wipes exposed pipes, and cleans mirrors, sinks, and walls to ensure sanitary restrooms for guests and public areas.
• Restocks towels, soaps, amenities, and literature that guests removed or damaged, ensuring adequate supplies for arriving guests.
• Cleans all hard floor surfaces by hand to remove dirt and soiled areas.
• Dusts and polishes furniture, fixtures, and wall hangings; reaches vents and ceiling corners to remove dust and cobwebs using a duster.
• Strips beds and remakes with fresh linens, checks bedspreads and blankets for cleanliness, and inspects beneath and between mattresses for soil.
• Inspects closets for cleanliness, wipes doors and handles, and restocks supplies such as hangers, extra blankets, and pillows.
• Vacuum rooms, public areas, and hallways, operating vacuums up to 25 lbs and moving heavy furniture as needed to vacuum under and around all areas.
• Checks door and window locks for proper operation and reports unsecured or unsafe conditions to management promptly.
• Tests room equipment (TVs, lights, faucets, radios) and documents maintenance needs in writing for prompt repair by the Executive Housekeeper.
• Maintains secure custody of equipment, keys, and supplies to safeguard hotel property.
• Maintains a friendly, courteous, and professional demeanor at all times.
• Performs additional duties as assigned or required by management.
• Supports the laundry department by collecting soiled linens, sorting by load size, operating industrial washers, dryers, and pressers, and distributing clean linen to storage areas.
• Cleans patio and balcony spaces by sweeping or hosing floors, wiping furniture and fixtures, collecting trash, and cleaning doors and windows.
• Collaborates with colleagues across departments to support overall hotel performance.

Requirements

• Basic knowledge of cleaning principles, products, and standard equipment.
• Good vision to detect small debris in dim lighting and to read written instructions and computer print-outs.
• Ability to lift up to 50 lbs repeatedly over an 8-hour shift.
• Fine motor dexterity with the upper body to push, pull, and move equipment and furniture during shifts.
• Capability to work with arms raised overhead for extended periods.
• Ability to maneuver a fully loaded cleaning cart up to 50 lbs through hallways and into storage spaces.
• Regular exposure to cleaning chemicals.
• Physically demanding role in an indoor climate-controlled setting, with heat and humidity in laundry areas.
• Familiarity with Marriott, Hilton, IHG, Wyndham, or other brand cleaning standards.

Technologies

• Vacuum cleaners, floor buffers, carpet cleaning equipment
• Cleaning carts, ladders or stepping stools
• Commercial washers, dryers, and presses

Benefits

• Team-driven, values-based culture
• Medical, dental, and vision coverage
• Vacation and holiday pay
• Same-day pay option
• Employee assistance program
• Career growth opportunities and manager training program
• Reduced room rates across the portfolio
• Third-party perks (movie tickets, attractions, etc.)
• 401(k) retirement plan
• Employee discounts
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Other

• Passion for people and service
• Strong communication skills when engaging with guests and colleagues
• Reading and writing abilities for paperwork, logs, requests, and updates
• Problem-solving, reasoning, and training abilities
• Flexible schedule availability, including nights, weekends, and holidays