Housekeeper

Moonrise Hotel is seeking Housekeepers to keep guest rooms, work areas, and public spaces clean, organized, and ready for guests. This role supports team efforts, delivers guest service, and follows hotel procedures while working flexible schedules onsite in St. Louis, MO.

Key Responsibilities

• Clean guest rooms to prepare for new arrivals and for guests staying over.
• Maintain an acceptable level of cleanliness and organization across the full work area.
• Complete general cleaning tasks using standard hotel cleaning products to meet health standards.
• Address additional requests, including cleaning unexpected spills and handling special guest requests.
• Support other housekeeping associates in maintaining clean and organized work and public areas.
• Provide guest-focused service by taking opportunities to impress guests, anticipating needs, and exceeding expectations.
• Respond promptly to guest complaints and work toward resolution.
• Greet guests and co-workers with a smile and eye contact upon each encounter.
• Wear the required uniform and name tag and follow correct procedures for entering a guest room.
• Keep voices and other noise low on guest floors, especially in the morning.
• Contribute positively to the team by being enthusiastic, helpful, and professional.
• Communicate pertinent information to supervisors and co-workers.
• Care for rooms, carts, and equipment; maintain professionalism and maturity in conduct.
• Respond positively to new ideas and accept critical or developmental feedback.
• Report to work on time and provide adequate notice if unable to attend.
• Maintain a flexible schedule that includes weekends and holidays.

Pay and Schedule

Compensation: USD 16 per hour.

Due to the cyclical nature of the hospitality industry, associates may be scheduled according to business needs, which can include varying schedules.

Required Education

• High school or equivalent education.

Required Skills and Physical Ability

• Ability to stand and maintain well-paced mobility for up to 4 hours.
• Ability to lift up to 40 lbs. on a regular and continuing basis.
• Ability to work effectively in limited spaces.
• Ability to reach different areas of the hotel on a timely basis.
• Ability to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Ability to bend, stoop, squat, and stretch to complete cleaning and inspection tasks.
• Ability to perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing, and visual acuity.
• Talking and hearing occur continuously while communicating with guests, supervisors, and subordinates.

Additional Job Conditions

• Attendance at scheduled training sessions and meetings is required.
• Upon employment, associates must fully comply with Moonrise Hotel rules and regulations for safe and effective operation.
• Violation of hotel rules and regulations may result in disciplinary action up to and including termination.
• Must be able to pass a background check and drug test.

Preferred Experience

• Previous housekeeping experience at a hotel is preferred.
• No prior experience is required; hospitality experience is desired.