Housekeeper - Courtyard/TownePlace

Responsibilities

• Stock and prepare cleaning carts by retrieving supplies from storerooms and shelves, keeping carts and storerooms clean and organized for efficient room cleaning.
• Clean windows, doors, walls, closets, and fixtures in guest rooms, public areas, and hallways, often using ladders or stepping stools to access hard to reach spots, ensuring a neat and appealing property.
• Sanitize bathrooms by cleaning shower walls and tubs, toilets, mirrors, sinks, and exposed pipes, maintaining sanitary guest and public restrooms.
• Restock towels, soaps, amenities, and literature as needed when items are removed by guests or become soiled or torn.
• Clean hard floor surfaces by hand to remove dirt and grime.
• Dust and polish furniture, fixtures, and wall decor; reach vents and ceiling corners to remove dust and cobwebs.
• Strip beds and remake with fresh linens; verify cleanliness of bedspreads and blankets; lift mattresses to check for soil beneath and between components.
• Inspect and clean closets, wipe doors and handles, and restock guest room supplies such as hangers, extra blankets, and pillows.
• Vacuum guest rooms, public areas, and hallways; operate vacuums up to 25 lbs; maneuver and move heavy furniture to clean under and around hard to reach areas.
• Check door and window locks to verify security; promptly report unsecured or unsafe conditions to management.
• Inspect room equipment (TVs, lights, faucets, radios) for proper function and document deficiencies in writing to the Executive Housekeeper for prompt repair.
• Secure and monitor equipment, keys, and supplies to safeguard hotel property.
• Maintain a friendly, courteous demeanor with guests and colleagues at all times.
• Perform additional duties as assigned by management to support hotel operations.
• Assist the laundry department by retrieving soiled linen, sorting by load size, operating industrial washers/dryers/pressers, and delivering clean linen to storage areas or carts.
• Clean patio and balcony areas by sweeping or hosing floors, wiping furniture and fixtures, removing trash, and cleaning doors and windows.
• Collaborate with other departments to contribute to the overall performance of the housekeeping team and hotel.

Requirements

• Basic knowledge of general cleaning principles, products, and standard cleaning equipment.
• Vision to detect minute debris in low light and the ability to read written instructions and computer printouts.
• Upper body strength to lift up to 50 lbs repeatedly throughout an 8 hour shift.
• Dexterity in hands, fingers, and upper body to push, pull, and move levers, equipment, and furniture during the shift.
• Ability to work with arms raised above the head for extended periods.
• Ability to maneuver a fully loaded maid cart weighing up to 50 lbs through hallways and into/out of closets all day.
• Exposure to hazardous cleaning chemicals on a continual basis.
• Prolonged strenuous physical activity in an indoor climate-controlled environment, with potential exposure to heat and humidity in laundry areas.
• High School diploma or equivalent or equivalent work experience preferred.

Technologies

• Vacuums
• Floor buffers
• Carpet cleaning equipment
• Cleaning cart
• Ladder or stepping stool
• Commercial washers
• Dryers
• Pressers

Benefits

• Team driven and values based culture
• Medical, dental, and vision insurance
• Vacation and holiday pay
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities and Manager Training Program
• Reduced room rates across the portfolio
• Third party perks including movie tickets and attractions
• 401(k) retirement plan
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Other

• Commitment to providing excellent service and positive guest experiences
• Strong communication skills for interactions with guests and staff
• Reading and writing abilities used for paperwork and logging issues
• Problem solving, reasoning, motivation, and training capabilities
• Ability to work a flexible schedule including nights, weekends, and holidays