Houseman

Sevierville, TN (onsite) role supporting housekeeping operations and Guest Services call handling at Wilderness Hotel and Resort Inc.

Responsibilities

• Assist Room Attendants and Inspectors by transporting clean and dirty linens
• Conduct storage closet inventories and re-stock supplies as required
• Assist with room support tasks, including stripping bed linen and removing trash
• Sort dirty linen and terry; store in separate carts (metros) and transport to the basement
• Move clean towels and linens from the basement to the store houseman closet as needed
• Maintain the houseman closet clean, free of trash, and organized; complete daily check list duties
• Deliver items to rooms when requested through the front desk (example items include irons and extra linens)
• Pick up and return items used by previous guests that are found in rooms or hallways
• Keep the floor clear of trash and dirty lines and towels; wipe spills as needed
• Use provided chemicals according to directions; review material safety data sheets and use PPE (personal protective equipment) as necessary
• Practice safety procedures including safe bending, lifting, and equipment use; follow procedures for protection against blood borne pathogens
• Report hazardous conditions in the work area or equipment to Management
• Document, secure, and turn in lost and found items to Lost & Found in accordance with Company policy
• Communicate with guests in a professional and friendly manner
• Complete the required form as soon as possible when discovering damage to property in rooms or items missing from room inventory; submit to the Manager
• Maintain regular and predictable attendance
• Answer incoming calls from Guest Services and complete related requests
• Perform other duties as assigned by management

Requirements

• Ability to act independently with little supervision
• Good attendance and punctuality
• Professional conduct and a positive attitude
• Good grooming habits
• Ability to work efficiently
• Wears the proper uniform
• Follows all resort and office policies and standard operating procedures
• Professional communication and customer-focused demeanor

Benefits

• New Hire’s with a Valid TN Driver’s License eligible for up to an additional $1/hr
• $300-$600 Sign On Bonus*

Language Skills

• (Level 2) Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to present information in one-on-one and small group situations to customers, clients, and other employees

Mathematical Skills

• (Level 1) Ability to add and subtract two digit numbers
• Ability to multiply and divide with 10’s and 100’s
• Ability to perform these operations using units of American money and weight measurement, volume, and distance

Reasoning Ability

• (Level 2) Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Physical Demands and Activities

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Required activities include: regularly stand, walk, use hands to finger/handle/feel, reach with hands/arms, stoop, kneel, crouch, crawl, talk, and hear

Lifting Activities

• Regularly lift 50 pounds or more with assistance
• Frequently lift up to 25 pounds
• Occasionally lift up to 10 pounds

Vision Requirements

• Close vision

Work Environment and Noise Levels

• Occasionally exposed to toxic and/or caustic chemicals
• Noise level: Moderate