Luxury Guest Experience Specialist

The Luxury Guest Experience Specialist role at Saratoga Arms Hotel, onsite in Saratoga Springs, NY, offers compensation of $18-$23 per hour.

Responsibilities

• Greet guests with warmth, professionalism and genuine enthusiasm.
• Foster relationships from the initial contact through departure.
• Design tailored itineraries, dining recommendations and local experiences.
• Identify opportunities to elevate each stay with thoughtful upgrades, amenities and experiences.
• Coordinate closely with housekeeping, food & beverage and concierge to ensure seamless service.
• Address guest concerns with confidence, empathy and urgency.
• Maintain meticulous attention to reservations, guest preferences and daily operations.
• Contribute to an atmosphere that feels elegant, effortless and genuinely welcoming.

Requirements

• Passion for making guests feel cared for.
• Polished, articulate and confident demeanor.
• Enjoys sales as a way to match guests with experiences they will love, not for the act of selling.
• Keen eye for details that others may miss.
• Thrives in a fast paced environment while staying calm and gracious.
• Proactive ownership and initiative.
• Interest in learning about wine, restaurants, events and all that Saratoga has to offer.
• Aspiring to build a career in luxury hospitality.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Bonus Points If You Have

• Hotel, restaurant or luxury retail experience.
• Experience with guest service, concierge or hospitality.
• Sales or client relationship experience.
• Knowledge of Saratoga Springs or eagerness to become an expert.

What It's Like to Work Here

• Saratoga Arms is a 30-room luxury boutique hotel in the heart of downtown Saratoga Springs.
• Guests choose us for exceptional hospitality, thoughtful service and authentic local experiences.
• Our team collaborates, supports one another and takes pride in creating memorable moments daily.
• Pay: $18.50-$23.13 per hour.
• Work location: In person.