Night Auditor

The Night Auditor role is a full-time, overnight position serving as the primary point of contact for guests while completing end-of-day accounting. The schedule runs from 11:00 PM to 7:00 AM, supporting accurate daily financial transactions and a smooth transition to the morning team.

Role Overview

As the Night Auditor, you will welcome guests during the overnight hours, address questions and concerns, and complete the nightly audit process. This position includes balancing daily revenue, verifying room charges and payments, and ensuring required reports are prepared and distributed.

Key Responsibilities

• Welcome and assist guests with check-in and check-out.
• Deliver exceptional customer service and resolve guest concerns professionally.
• Answer incoming telephone calls and respond to guest requests promptly.
• Complete the nightly audit by balancing daily revenue, room charges, and payments.
• Generate and distribute daily financial and operational reports.
• Process credit card and electronic transactions accurately.
• Maintain an organized and presentable front desk and lobby throughout the shift.
• Monitor hotel security and respond appropriately to emergency situations.
• Communicate important updates to the morning shift and hotel leadership.
• Follow Holiday Inn and company policies and procedures.

Required Qualifications

• High school diploma or GED.
• Minimum of one year of customer service experience.
• Basic computer skills and ability to learn hotel software.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Reliable transportation and excellent attendance.
• Ability to work overnight shifts, weekends, and holidays.

Preferred Qualifications

• Previous hotel front desk or Night Audit experience.
• Experience with Opera and other hotel property management systems.
• Basic accounting experience.

Technology

• Opera
• Hotel property management systems

Compensation and Location

This full-time, onsite role is located in Virginia Beach, VA at Holiday Inn Virginia Beach - Norfolk Hotel & Conference Center. Pay is USD 15 to 18 per hour.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Physical Requirements

• Stand and walk for extended periods.
• Occasionally lift up to 25 pounds.
• Use a computer and telephone throughout the shift.