Room Attendant

Join Grand Beach Suites Hotel in a role that keeps our guest experience consistently fresh, safe, and ready. As a Room Attendant (onsite in Miami Beach, FL), you’ll help maintain clean, sanitized guestrooms and bathrooms while delivering responsive, guest-focused service aligned with Grand Beach Service standards.

What you’ll do

• Report to work as scheduled and maintain a professional appearance in proper uniform per personal appearance standards.
• Clean and sanitize all assigned guestrooms and bathrooms, following the designated sequence of room assignments.
• Clean guestroom windows and balconies to hotel standards.
• Replace amenities and linens according to hotel standards, and restock Room Attendant caddies as needed.
• Keep the cart and linen closets clean, orderly, and ready for service.
• Turn in lost and found items according to department standards, and report items of value left unsecured in hallways and guestrooms.
• Report irregularities to a Supervisor, including hot-plates, pets, suspicious persons and behavior, unusual items, and unusual activities.
• Notify Supervisors of discrepancies such as vacant rooms.
• Complete cleaning within shift time requirements and pass all inspections, including visual inspection before leaving any areas.
• Replace burned out light bulbs per hotel standards.
• Support VIP room preparation and deep cleaning, plus spot care such as cleaning spots on walls and carpets.
• Apply guest relations skills through friendly, professional interactions that anticipate guest needs and support complete guest satisfaction and repeat business.
• Explain locations and operating hours of hotel facilities and satisfy requests for information and services.
• Handle guest complaints in accordance with Grand Service Standards and notify a Supervisor of actions taken.
• Follow procedures for entering guest rooms with privacy in mind.
• Follow key and room status procedures, including issuance/return of room keys, prioritizing of rooms, record-keeping, and status updates.
• Observe departmental updates by reading the logbook and bulletin board daily, and promote teamwork at all times.
• Use proper chemicals and cleaning methods for various surfaces as described by department procedures.
• Adhere to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, protective gear, and safe cleaning.
• Execute emergency procedures in accordance with hotel standards, comply with safety regulations, and attend required meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and the work area, recycle whenever possible, and stay current with hotel information and changes.

What you bring

• Service orientation.
• Ability to work as part of a dynamic, quality-driven team.
• Ability to communicate in English.
• Ability to push, stand, stoop, bend, and lift items up to 50 pounds repetitively during the entire shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Within the first 30 days, ability to perform to standard all activities on the New Hire Training Checklist.

Pay

USD 16 per hour