Room Attendant - Housekeeping

The Room Attendant role supports the resort’s commitment to clean, well-presented guest spaces by maintaining guest rooms and public areas in line with established standards. This position emphasizes a welcoming appearance, careful sanitation practices, and reliable service to guests while following safety and cleaning protocols.

Key Responsibilities

• Clean and service guest rooms according to resort standards, including making beds, dusting, vacuuming, and replenishing linens and amenities.
• Thoroughly clean bathrooms, ensuring fixtures, floors, and mirrors are spotless and sanitized.
• Remove trash, used linens, and room service items promptly.
• Inspect rooms for maintenance needs and report issues or damage to management.
• Greet guests courteously when encountered and assist with reasonable requests.
• Ensure guest preferences and requests are handled promptly and efficiently.
• Maintain guest privacy and confidentiality at all times.
• Deliver excellent customer service and represent the resort professionally.
• Follow safety, sanitation, and cleaning protocols, using cleaning chemicals properly and safely as directed by training and manufacturer instructions.
• Report unsafe conditions, lost items, and maintenance concerns immediately.
• Adhere to resort policies and procedures to support a safe and secure environment for guests and staff.
• Work with housekeeping staff and supervisors to complete daily room assignments efficiently.
• Communicate guest concerns, room discrepancies, and special requests to supervisors.
• Assist team members with additional cleaning tasks during busy periods.
• Restock housekeeping carts with cleaning supplies and guest amenities, and notify a supervisor of low inventory or supply shortages.
• Keep storage areas organized and clean.
• Complete final room checks to confirm cleanliness and presentation standards before guest arrival.
• Follow detailed checklists and procedures to maintain consistent cleaning quality.
• Support special cleaning projects as assigned, such as deep cleaning, carpet care, and upholstery cleaning.

Required Qualifications

• High school diploma or equivalent (preferred).
• Previous housekeeping or cleaning experience in a hotel or resort environment (preferred).
• Customer service or hospitality experience (an asset).
• Strong attention to detail and pride in quality work.
• Ability to work efficiently and independently.
• Excellent time management and organizational skills.
• Dependable, honest, and professional appearance and conduct.
• Ability to follow instructions and adapt to changing priorities.
• CPR and First Aid certification (preferred, not required).
• Ability to stand, bend, kneel, and reach for extended periods.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to work safely with cleaning chemicals and use protective equipment as required.
• Ability to move quickly and efficiently to meet room cleaning time standards.

Work Environment

• Primarily indoors within guest rooms and resort facilities.
• May involve exposure to cleaning chemicals, dust, and occasional outdoor conditions when moving between buildings.
• Weekend and holiday work, plus flexible hours based on occupancy levels.

Location

Biloxi, MS (onsite)