Sales & Events Admin

At Strathallan Hotel, a Doubletree by Hilton in Rochester, NY, this role supports both revenue-focused sales work and the end-to-end planning of hotel events. The Sales & Events Admin helps coordinate sales initiatives, manage event logistics, and keep every step organized so clients, guests, and internal teams experience smooth communication and strong execution.

This in-person position centers on delivering excellent customer service while using planning tools, CRM systems, and event management software to track activity, manage details, and support campaigns that drive attendance and engagement.

Responsibilities

• Coordinate and support sales campaigns, including identifying upselling opportunities to maximize revenue potential
• Plan, organize, and execute a wide range of events from conception through completion, ensuring logistics align with brand standards
• Manage event budgets by tracking expenses and negotiating with vendors to secure strong value
• Use event management software and CRM systems to streamline planning, track client interactions, and maintain detailed records
• Collaborate with marketing teams to develop promotional strategies that increase event attendance and engagement
• Provide exceptional customer service by communicating effectively with clients, guests, and internal teams at every stage of planning
• Oversee guest services during events to help maintain a welcoming atmosphere and enhance the overall experience
• Lead team members involved in event setup, execution, and post-event wrap-up to support smooth operations

Requirements

• Proven experience in hospitality or events management, with strong organization skills and attention to detail
• Familiarity with event marketing strategies and project management methodologies
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using event management software tools
• Experience managing event budgets and negotiating with vendors or suppliers
• Strong communication skills for client interaction, team coordination, and stakeholder engagement
• Knowledge of CRM systems for managing customer relationships and tracking sales activities
• Ability to manage multiple projects at once while meeting deadlines in a fast-paced environment
• Team leadership experience is a plus; hospitality industry familiarity is highly desirable

Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Event management software
• CRM systems

Pay

• From $23.00 per hour

Work location: In person (Rochester, NY).