Property Management Hotel Jobs

1 job found

2d ago

Guest Services Agent

Rebel Hotel Company Sunnyvale, CA

Sunnyvale, CA

2d ago

$19 - $19/hr Full time Concierge Customer Service Front Desk

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Job Description

Join Rebel Hotel Company as a Guest Services Agent in Sunnyvale, CA. This on-site, full-time role offers a compensation of $19.00 to $19.50 per hour and a comprehensive benefits package designed to support your well-being and career growth. With a minimum of one year of front desk or guest-facing experience, you will help set a warm tone for every guest's stay while upholding privacy and discretion.

This is an on-site position based in Sunnyvale, CA, requiring a High School Diploma or GED and offering flexible scheduling, including weekends and holidays.

Benefits

401(k) with matching
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off

Responsibilities

Welcome guests with warmth and professionalism upon arrival.
Perform check-in and check-out procedures efficiently and accurately.
Respond promptly to guest inquiries, requests, and concerns.
Maintain up-to-date knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations.
Coordinate effectively with all departments to ensure guest needs are met seamlessly.
Process payments and manage billing in accordance with hotel policies.
Keep the front desk area and lobby in pristine condition.
Assist with concierge services, transportation arrangements, and special requests.
Protect guest confidentiality and the privacy of their information.
Anticipate guest needs and proactively enhance the overall experience.
Handle VIP guests and special accommodations with meticulous attention to detail and discretion.

Requirements

High School Diploma or GED.
Minimum 1 year of front desk or guest-facing experience, preferably in a luxury or boutique hotel environment.
Exceptional interpersonal and communication skills.
Strong organizational abilities and attention to detail.
Proficiency with property management systems (PMS); knowledge of Opera or similar systems is a plus.
Ability to multitask in a fast-paced environment while maintaining poise and professionalism.
Availability to work flexible hours including weekends, evenings, and holidays.
A polished appearance and a genuine passion for delivering exceptional guest service.

Technologies

Property Management System (PMS), Opera

Working Conditions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

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