Guest Services Agent

Join Rebel Hotel Company as a Guest Services Agent in Sunnyvale, CA. This on-site, full-time role offers a compensation of $19.00 to $19.50 per hour and a comprehensive benefits package designed to support your well-being and career growth. With a minimum of one year of front desk or guest-facing experience, you will help set a warm tone for every guest's stay while upholding privacy and discretion.

This is an on-site position based in Sunnyvale, CA, requiring a High School Diploma or GED and offering flexible scheduling, including weekends and holidays.

Benefits

• 401(k) with matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off

Responsibilities

• Welcome guests with warmth and professionalism upon arrival.
• Perform check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest inquiries, requests, and concerns.
• Maintain up-to-date knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations.
• Coordinate effectively with all departments to ensure guest needs are met seamlessly.
• Process payments and manage billing in accordance with hotel policies.
• Keep the front desk area and lobby in pristine condition.
• Assist with concierge services, transportation arrangements, and special requests.
• Protect guest confidentiality and the privacy of their information.
• Anticipate guest needs and proactively enhance the overall experience.
• Handle VIP guests and special accommodations with meticulous attention to detail and discretion.

Requirements

• High School Diploma or GED.
• Minimum 1 year of front desk or guest-facing experience, preferably in a luxury or boutique hotel environment.
• Exceptional interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency with property management systems (PMS); knowledge of Opera or similar systems is a plus.
• Ability to multitask in a fast-paced environment while maintaining poise and professionalism.
• Availability to work flexible hours including weekends, evenings, and holidays.
• A polished appearance and a genuine passion for delivering exceptional guest service.

Technologies

• Property Management System (PMS), Opera

Working Conditions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.