Guest Services Agent

The Guest Services Agent role is the onsite first point of contact, supporting a smooth, discreet arrival and departure experience.

Responsibilities

• Welcome guests with genuine warmth and professionalism upon arrival
• Complete check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries, requests, and concerns promptly and effectively
• Use strong knowledge of hotel services, amenities, local attractions, and dining options to provide personalized recommendations
• Coordinate with all departments to help ensure guest needs are handled seamlessly
• Process payments and manage billing according to hotel policies
• Keep the front desk area and lobby in pristine condition
• Support concierge services, including transportation arrangements and special requests
• Maintain strict confidentiality and protect guest privacy and information
• Anticipate guest needs and take proactive steps to enhance the overall experience
• Provide attentive, detail-focused service for VIP guests and special accommodations with discretion

Requirements

• High School Diploma or GED
• Minimum 1 year of experience in a front desk or guest-facing role, preferably in a luxury or boutique hotel setting
• Exceptional interpersonal and communication skills
• Strong organization and attention to detail
• Proficiency with property management systems (PMS); Opera knowledge is a plus
• Ability to multitask while maintaining poise and professionalism in a high-pressure environment
• Availability for flexible schedules, including weekends, evenings, and holidays
• Polished appearance and genuine passion for delivering exceptional guest service

Technologies

• Property management systems (PMS)
• Opera

Compensation

• $25 - $25 per hour (USD)

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off

Location: Clovis, CA (onsite)