Reception

Reception Hotel Jobs

3 jobs found

3d ago

Guest Services Attendant (Front Office)

The Surrey, A Corinthia Hotel New York, NY

New York, NY

3d ago

$30+/hr Full time Administrative Support Customer Service Fidelio

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Job Description

The Surrey, A Corinthia Hotel in New York, NY (onsite) is seeking a Front Office Guest Service Attendant to manage smooth check-in and check-out, uphold hotel standards, and relay VIP arrivals to the Front Office Manager, with an hourly rate of USD 30.

Responsibilities

Support hotel operations during peak demand periods.
Maintain effective communication within the Front Office and ensure the Front Office Manager is informed of any issues or inquiries.
Liaise with other departments to ensure seamless communication and provide cross-departmental support.
Handle guest check-in and check-out in accordance with hotel procedures.
Verify all guest charges are accurate and posted to the correct folios.
Follow up on reservations correspondence and process as directed.
Coordinate with the Director of Guest Experience to arrange VIP allocations, amenities, and ensure VIP guests are met.
Ensure high quality when capturing guest data.

Requirements

Minimum 2 years in a similar role within a 5 star hotel.
Written and verbal fluency in English; additional language skills are an advantage.
Knowledge of property management systems (examples include Micros, Fidelio, Opera, Toast).
Degree or Diploma in Hospitality Management or Tourism is desirable.

Technologies

Micros
Fidelio
Opera
Toast

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3d ago

Guest Services Agent

Rebel Hotel Company Sunnyvale, CA

Sunnyvale, CA

3d ago

$19 - $19/hr Full time Concierge Customer Service Front Desk

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Job Description

Join Rebel Hotel Company as a Guest Services Agent in Sunnyvale, CA. This on-site, full-time role offers a compensation of $19.00 to $19.50 per hour and a comprehensive benefits package designed to support your well-being and career growth. With a minimum of one year of front desk or guest-facing experience, you will help set a warm tone for every guest's stay while upholding privacy and discretion.

This is an on-site position based in Sunnyvale, CA, requiring a High School Diploma or GED and offering flexible scheduling, including weekends and holidays.

Benefits

401(k) with matching
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off

Responsibilities

Welcome guests with warmth and professionalism upon arrival.
Perform check-in and check-out procedures efficiently and accurately.
Respond promptly to guest inquiries, requests, and concerns.
Maintain up-to-date knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations.
Coordinate effectively with all departments to ensure guest needs are met seamlessly.
Process payments and manage billing in accordance with hotel policies.
Keep the front desk area and lobby in pristine condition.
Assist with concierge services, transportation arrangements, and special requests.
Protect guest confidentiality and the privacy of their information.
Anticipate guest needs and proactively enhance the overall experience.
Handle VIP guests and special accommodations with meticulous attention to detail and discretion.

Requirements

High School Diploma or GED.
Minimum 1 year of front desk or guest-facing experience, preferably in a luxury or boutique hotel environment.
Exceptional interpersonal and communication skills.
Strong organizational abilities and attention to detail.
Proficiency with property management systems (PMS); knowledge of Opera or similar systems is a plus.
Ability to multitask in a fast-paced environment while maintaining poise and professionalism.
Availability to work flexible hours including weekends, evenings, and holidays.
A polished appearance and a genuine passion for delivering exceptional guest service.

Technologies

Property Management System (PMS), Opera

Working Conditions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

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5d ago

HRL Greeter - OC

Seminole Hard Rock Hotel & Casino Hollywood Hollywood, FL

Hollywood, FL

5d ago

Full time Concierge Front Desk Hospitality

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Job Description

In Hollywood, Florida, the HRL Greeter role at Seminole Hard Rock Hotel & Casino Hollywood centers on setting the tone for attendees as events unfold. This position involves welcoming guests, scanning tickets, and guiding them to their assigned seats, all while promptly reporting issues to a supervisor and upholding HRL policies.

Responsibilities

Follow all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Consistently strive to exceed guest expectations across the event experience.
Maintain a thorough knowledge of seat locations, concessions, restrooms, Merchandising, and other relevant areas within HRL.
Greet guests, scan tickets, and escort them to their proper assigned seats.
Acknowledge guest issues and report to a supervisor promptly.
Keep the work environment clean, safe, and healthy while enforcing HRL policies and procedures.
Perform additional duties as assigned.

Requirements

High school diploma or GED preferred
1 - 2 years of customer service experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Paid time off
Annual Bonus Opportunity

Closing

Credit Check
Criminal Background Check

Work Environment

The role requires standing, walking, using hands to handle or feel objects, and speaking or hearing in the course of duties. Lifting and moving up to 50 pounds may be necessary. Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. The casino setting is fast-paced, often crowded and noisy, and may involve exposure to secondhand smoke and other environmental factors. Effective English communication is essential for interacting with guests in this role.

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Reception Hotel Jobs

Guest Services Attendant (Front Office)

Guest Services Agent

HRL Greeter - OC

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