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The Surrey, A Corinthia Hotel

Guest Services Attendant (Front Office)

The Surrey, A Corinthia Hotel
New York, NY $30+/hr Full time Posted 8d ago
Administrative Support Customer Service Fidelio Front Desk Hospitality Hotel Hotel Accounting Hotel Operations Office Operations Opera Property Management System Reception Toast Pos
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Job Description

The Surrey, A Corinthia Hotel in New York, NY (onsite) is seeking a Front Office Guest Service Attendant to manage smooth check-in and check-out, uphold hotel standards, and relay VIP arrivals to the Front Office Manager, with an hourly rate of USD 30.

Responsibilities

  • Support hotel operations during peak demand periods.
  • Maintain effective communication within the Front Office and ensure the Front Office Manager is informed of any issues or inquiries.
  • Liaise with other departments to ensure seamless communication and provide cross-departmental support.
  • Handle guest check-in and check-out in accordance with hotel procedures.
  • Verify all guest charges are accurate and posted to the correct folios.
  • Follow up on reservations correspondence and process as directed.
  • Coordinate with the Director of Guest Experience to arrange VIP allocations, amenities, and ensure VIP guests are met.
  • Ensure high quality when capturing guest data.

Requirements

  • Minimum 2 years in a similar role within a 5 star hotel.
  • Written and verbal fluency in English; additional language skills are an advantage.
  • Knowledge of property management systems (examples include Micros, Fidelio, Opera, Toast).
  • Degree or Diploma in Hospitality Management or Tourism is desirable.

Technologies

  • Micros
  • Fidelio
  • Opera
  • Toast

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