Office Operations

Office Operations Hotel Jobs

5 jobs found

1d ago

Night Auditor

Sheraton Duluth Hotel Duluth, MN

Duluth, MN

1d ago

$18 - $18/hr Part time Accounting Administrative Support Auditing

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Job Description

At the Sheraton Duluth Hotel in Duluth, Minnesota, the Night Auditor oversees the overnight operations, verifies guest charges, and balances revenues while delivering courteous service to guests and colleagues during the night shift. This part-time role covers two consecutive overnight shifts within a Friday through Wednesday window, ensuring accounting accuracy and seamless operation as the day ends.

Compensation

Hourly rate: USD 18 per hour

Responsibilities

Register guests, confirming reservations, addresses, email addresses, and credit information
Utilize kiosk systems proficiently to assist guests when needed
Answer incoming calls promptly and professionally
Respond to guest complaints, issues, and requests in a friendly, professional manner
Ensure matters are resolved or routed to the appropriate department head
Maintain thorough knowledge of hotel facilities and the local area
Process payments for guest accounts at check-in and checkout
Handle all retail transactions for guests
Issue and check luggage claims when requested
Oversee nightly hotel operations
Verify that revenue from all sources is balanced and follow up on discrepancies
Post transactions as needed and perform end-of-day procedures
Produce daily department reports and compile statistical data for transfer to Accounting
Investigate service and safety issues reported during the shift, document findings, and coordinate with guests for timely resolution
Learn and follow fire and emergency procedures, including operation of the fire panel, ensuring guest safety and participating in evacuations if necessary
Perform duties of a Guest Services Agent as required
Complete additional duties as assigned

Requirements

Education: High School diploma or equivalent required; Bachelor's degree preferred
Minimum age: 18 years
Experience: One to two years of general hospitality experience strongly preferred in front office or accounting
Communication: Ability to communicate effectively and follow directions in a multi-language environment
Organization: Capacity to plan ahead and manage workloads efficiently
Adaptability: Comfortable working in an innovative, fast-paced, multi-tasking setting
Technical: Basic accounting concepts; proficient with Microsoft Office and internet
Knowledge: In-depth familiarity with the hotel, its services, and facilities
Special requirements: If applicable, valid driver's license, reliable vehicle with insurance, and a safe driving record
Mindset: A commitment to the mission, vision, and values of Sherman Associates
Hours: Office hours may vary to meet the hotel's needs

Technologies

Microsoft Office

Benefits

Employer-paid short-term disability
Employer-paid life insurance
Employer-paid employee assistance program
Fully vested 401k company match program
Starbucks and hotel discounts

Work Environment

Professional office setting
Regular use of standard office equipment (computers, phones, copiers, filing cabinets, fax machines)
Ambient room temperatures and typical office lighting, with a quiet to moderate noise level

Physical Requirements

Stand at a desk for up to 8 hours per day; walking and standing are required for the rest of the shift
Move freely throughout the property and office as needed
Occasionally lift up to 50 lbs
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and visual acuity

Additional Screening

Must successfully pass criminal background screening for the position

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4d ago

Front Desk Agent

Sonnenalp Hotel Vail, CO

Vail, CO

4d ago

$22 - $24/hr Full time Administrative Support Concierge Customer Service

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Job Description

A full-time, year-round Front Desk Agent position is available at Sonnenalp Hotel in Vail, CO.

Responsibilities

Thorough knowledge of guest check-in and check-out procedures.
Proficient with front desk computer systems and arrival/departure processes.
Adhere to Leading Hotels of the World front desk standards.
Handle PBX switchboard duties in the absence of a full-time operator.
Accurately take messages for guests and staff.
Maintain professional telephone etiquette at all times.
Manage your own cash drawer with accuracy.
Report discrepancies to Front Office Management.
Know current room rates, packages, and available discounts.
Inform housekeeping of early departures, late check-outs, and special requests.
Understand guest and group billing and how to read a folio.
Correct billing or service errors properly.
Handle walk-ins, stay-overs, and room changes.
Be familiar with room and rate policies.
Adjust package rates for shorter or longer stays as needed.
Coordinate group arrivals using the group resume information.
Complete bucket and credit check procedures.
Greet guests personally whenever feasible.
Maintain a consistently professional and friendly demeanor.
Use HotSos correctly to keep managers and other departments informed.
Ensure check-outs occur with no outstanding balances.
Perform other duties as assigned by the Front Desk Manager.

Requirements

Minimum of 1 year of customer service experience.
Experience with HMS or similar lodging software is preferred.
Strong organizational abilities.

Technologies

HMS or similar lodging software
Microsoft Office
HotSos

Benefits

Medical, dental, and vision insurance
Resort discounts
Holiday pay, paid time off, and sick leave
401(k) and Roth 401(k) retirement plans
Voluntary life insurance
Short term and long term disability
Employee assistance program
Parking credit or discounted bus passes

Primary Purpose of Position

The Front Desk Agent is responsible for greeting, registering, checking out, and assisting guests efficiently, courteously, and professionally across all Front Office functions while upholding Sonnenalp's high standard of service.

Application Deadline

Hiring occurs on a rolling basis; applications are accepted through October 1, or until the positions are filled.

Wage

USD 22.00 to 24.00 per hour, plus commission.

Housing

Employee housing is available on a first come, first served basis. For details, see Employee Housing - Sonnenalp Jobs.

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5d ago

Part Time Night Auditor

The Laura Hotel Houston, TX

Houston, TX

5d ago

$17 - $18/hr Part time Accounting Administrative Support Auditing

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Job Description

Part-time Night Auditor position at The Laura Hotel in Houston, TX, onsite.

Responsibilities

Compile daily restaurant revenue reports by auditing POS tapes and journals to break down revenue, covers, waiter fees, tips disbursed, and settlements by type and cashier.
Generate audit reports from the front office system, POS, and related software.
Process corrections and adjustments and address any computer issues that arise during the shift.
Enter revenue, expenses, and allowances into the front office system to produce daily summaries such as the Guest Ledger Summary and the Daily Restaurant Summary.
Reconcile all revenue and settlement accounts nightly, maintain records, and reset systems for the next day of operations.
Adhere to attendance policies and maintain regular availability.
Perform additional job-related duties as assigned.

Requirements

Previous hotel experience is preferred.
Basic math skills with accurate calculations using a 10-key.
Ability to address guest and colleague concerns in a friendly and professional manner.
Ability to access and accurately input information using a moderately complex computer system.
Strong verbal and written communication skills, with the ability to tailor messaging for supervisors, coworkers, and guests.

Technologies

POS system
Front office system

Overview

Perform the night audit operations to maintain financial controls and ensure compliance with hotel standards. Coordinate with Security and Housekeeping to deliver quality guest service.

Compensation

Salary Range: $17.00 - $18.00 per hour
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off including Vacation, Sick and Holiday
Pet insurance
Life insurance (Supplemental, Spousal and Child)
Short-term disability
Long-term disability
401(k) with matching funds
Hotel room discounts
YouDecide program discounts

About The Laura Hotel

The Laura Hotel's story is linked to the steamboat of the same name, which inspired its rebirth. Like the vessel that pushed forward into uncharted waters, the hotel aims to move Downtown Houston toward a future defined by culinary excellence, creativity, and rich opportunities for business and leisure. We are building a team of passionate, hospitality-focused professionals dedicated to outstanding guest experiences.

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8d ago

Operations Manager

Rebel Hotel Company New York, NY

New York, NY

8d ago

$73k - $75k/yr Full time Manager Customer Service Facilities Management

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Job Description

Based in New York, NY onsite, the Operations Manager at Rebel Hotel Company oversees daily hotel operations, drives guest satisfaction and operational excellence, and partners with department leaders to ensure financial performance.

Responsibilities

Oversee daily hotel operations to deliver exceptional guest service and uphold high standards across departments including Front Office, Housekeeping, Engineering, Security, and others as assigned.
Coach and develop supervisors and team members, fostering accountability and teamwork throughout the property.
Act as Manager on Duty (MOD) as scheduled, addressing guest concerns and operational issues promptly and professionally.
Maintain a visible, hands-on leadership presence and ensure clear communication across all departments to enhance service quality.
Support recruiting, onboarding, training, and ongoing employee engagement initiatives to strengthen the team.
Assist in achieving operational, financial, and guest satisfaction goals through effective labor management and expense control.
Monitor performance metrics and implement improvements to boost efficiency and service consistency.
Ensure compliance with company policies, brand standards, union agreements, and applicable regulations.
Partner with department leaders to maintain property standards, preventive maintenance, and safety programs.
Support budgeting processes, reporting, operational meetings, and completion of required corporate training.

Requirements

Minimum of 3 years of progressive hotel operations leadership experience.
Previous supervisory experience in a unionized hotel is required.
Strong knowledge of Front Office, Housekeeping, Engineering, and overall hotel operations.
Proven leadership, communication, coaching, and problem-solving skills.
Experience managing labor costs, operational performance, and guest satisfaction metrics.
Proficient in Microsoft Office and hotel property management systems.
Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience.

Technologies

Microsoft Office

Benefits

Competitive base salary
Medical, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Career advancement opportunities within a rapidly growing company
A chance to be part of the Rebel movement redefining hospitality leadership

Position Summary

The Operations Manager oversees the daily operation of the hotel while supporting exceptional guest experiences, operational excellence, and financial performance. This hands-on leadership role partners with department leaders across hotel operations to ensure efficient service delivery, team engagement, and adherence to company and brand standards. The MOD shift role is scheduled as needed and the incumbent plays a key part in driving guest satisfaction and operational consistency.

Salary Range

$73,000 - $75,000 annually

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9d ago

Guest Services Attendant (Front Office)

The Surrey, A Corinthia Hotel New York, NY

New York, NY

9d ago

$30+/hr Full time Administrative Support Customer Service Fidelio

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Job Description

The Surrey, A Corinthia Hotel in New York, NY (onsite) is seeking a Front Office Guest Service Attendant to manage smooth check-in and check-out, uphold hotel standards, and relay VIP arrivals to the Front Office Manager, with an hourly rate of USD 30.

Responsibilities

Support hotel operations during peak demand periods.
Maintain effective communication within the Front Office and ensure the Front Office Manager is informed of any issues or inquiries.
Liaise with other departments to ensure seamless communication and provide cross-departmental support.
Handle guest check-in and check-out in accordance with hotel procedures.
Verify all guest charges are accurate and posted to the correct folios.
Follow up on reservations correspondence and process as directed.
Coordinate with the Director of Guest Experience to arrange VIP allocations, amenities, and ensure VIP guests are met.
Ensure high quality when capturing guest data.

Requirements

Minimum 2 years in a similar role within a 5 star hotel.
Written and verbal fluency in English; additional language skills are an advantage.
Knowledge of property management systems (examples include Micros, Fidelio, Opera, Toast).
Degree or Diploma in Hospitality Management or Tourism is desirable.

Technologies

Micros
Fidelio
Opera
Toast

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Office Operations Hotel Jobs

Night Auditor

Front Desk Agent

Part Time Night Auditor

Operations Manager

Guest Services Attendant (Front Office)

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