Front Desk Agent

A full-time, year-round Front Desk Agent position is available at Sonnenalp Hotel in Vail, CO.

Responsibilities

• Thorough knowledge of guest check-in and check-out procedures.
• Proficient with front desk computer systems and arrival/departure processes.
• Adhere to Leading Hotels of the World front desk standards.
• Handle PBX switchboard duties in the absence of a full-time operator.
• Accurately take messages for guests and staff.
• Maintain professional telephone etiquette at all times.
• Manage your own cash drawer with accuracy.
• Report discrepancies to Front Office Management.
• Know current room rates, packages, and available discounts.
• Inform housekeeping of early departures, late check-outs, and special requests.
• Understand guest and group billing and how to read a folio.
• Correct billing or service errors properly.
• Handle walk-ins, stay-overs, and room changes.
• Be familiar with room and rate policies.
• Adjust package rates for shorter or longer stays as needed.
• Coordinate group arrivals using the group resume information.
• Complete bucket and credit check procedures.
• Greet guests personally whenever feasible.
• Maintain a consistently professional and friendly demeanor.
• Use HotSos correctly to keep managers and other departments informed.
• Ensure check-outs occur with no outstanding balances.
• Perform other duties as assigned by the Front Desk Manager.

Requirements

• Minimum of 1 year of customer service experience.
• Experience with HMS or similar lodging software is preferred.
• Strong organizational abilities.

Technologies

• HMS or similar lodging software
• Microsoft Office
• HotSos

Benefits

• Medical, dental, and vision insurance
• Resort discounts
• Holiday pay, paid time off, and sick leave
• 401(k) and Roth 401(k) retirement plans
• Voluntary life insurance
• Short term and long term disability
• Employee assistance program
• Parking credit or discounted bus passes

Primary Purpose of Position

The Front Desk Agent is responsible for greeting, registering, checking out, and assisting guests efficiently, courteously, and professionally across all Front Office functions while upholding Sonnenalp's high standard of service.

Application Deadline

Hiring occurs on a rolling basis; applications are accepted through October 1, or until the positions are filled.

Wage

USD 22.00 to 24.00 per hour, plus commission.

Housing

Employee housing is available on a first come, first served basis. For details, see Employee Housing - Sonnenalp Jobs.