Operations Manager

Based in New York, NY onsite, the Operations Manager at Rebel Hotel Company oversees daily hotel operations, drives guest satisfaction and operational excellence, and partners with department leaders to ensure financial performance.

Responsibilities

• Oversee daily hotel operations to deliver exceptional guest service and uphold high standards across departments including Front Office, Housekeeping, Engineering, Security, and others as assigned.
• Coach and develop supervisors and team members, fostering accountability and teamwork throughout the property.
• Act as Manager on Duty (MOD) as scheduled, addressing guest concerns and operational issues promptly and professionally.
• Maintain a visible, hands-on leadership presence and ensure clear communication across all departments to enhance service quality.
• Support recruiting, onboarding, training, and ongoing employee engagement initiatives to strengthen the team.
• Assist in achieving operational, financial, and guest satisfaction goals through effective labor management and expense control.
• Monitor performance metrics and implement improvements to boost efficiency and service consistency.
• Ensure compliance with company policies, brand standards, union agreements, and applicable regulations.
• Partner with department leaders to maintain property standards, preventive maintenance, and safety programs.
• Support budgeting processes, reporting, operational meetings, and completion of required corporate training.

Requirements

• Minimum of 3 years of progressive hotel operations leadership experience.
• Previous supervisory experience in a unionized hotel is required.
• Strong knowledge of Front Office, Housekeeping, Engineering, and overall hotel operations.
• Proven leadership, communication, coaching, and problem-solving skills.
• Experience managing labor costs, operational performance, and guest satisfaction metrics.
• Proficient in Microsoft Office and hotel property management systems.
• Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience.

Technologies

• Microsoft Office

Benefits

• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Career advancement opportunities within a rapidly growing company
• A chance to be part of the Rebel movement redefining hospitality leadership

Position Summary

The Operations Manager oversees the daily operation of the hotel while supporting exceptional guest experiences, operational excellence, and financial performance. This hands-on leadership role partners with department leaders across hotel operations to ensure efficient service delivery, team engagement, and adherence to company and brand standards. The MOD shift role is scheduled as needed and the incumbent plays a key part in driving guest satisfaction and operational consistency.

Salary Range

$73,000 - $75,000 annually