Part-time Front Desk

Part-time Front Desk Associate role at Cobblestone Hotel & Suites in Ashland, WI (onsite).

Responsibilities

• Welcome guests and support smooth check-in and check-out procedures
• Answer and manage multi-line phone systems for inquiries, requests, and reservations
• Use property management systems (PMS) such as OPERA to update guest information and process bookings
• Share accurate details on hotel amenities, local attractions, and available services
• Respond promptly to guest requests and resolve issues using strong customer service and problem-solving skills
• Follow hotel emergency procedures to maintain guest safety and security
• Complete shift reports, documenting guest interactions, incidents, and reservation updates

Requirements

• Proven experience in hospitality management or front desk operations in hotels or resorts
• Familiarity with reservation and PMS tools such as Stayntouch or similar systems
• Strong customer service skills focused on guest relations and issue resolution
• Knowledge of hotel emergency procedures and safety protocols
• Excellent phone etiquette and communication skills for multi-line call handling
• Ability to work independently and as part of a team in a fast-paced environment
• Must be available to work weekends

Schedule & Work Details

• Job type: Part time
• Shift hours: 7:00 AM to 3:00 PM, and 3:00 PM to 11:00 PM
• Expected hours: 16.0 to 24.0 per week
• Work location: In person

Technologies

• OPERA
• Stayntouch
• Property management systems (PMS)

Pay

• $14.00 - $15.00 per hour

Benefits

• 401(k)
• Employee discount
• Paid time off