Cage Teller

Join a premier resort environment rooted in Traditional Tribal Hospitality at Coeur d'Alene Casino Resort Hotel in Worley, ID (onsite). In this role, you’ll help guests with check cashing and money exchanges with consistent accuracy and a friendly approach. You are part of our family, Welcome Home.

Compensation: USD 15.00 per hour.

Tips: This is a tipped position. All tips earned will be included on your paycheck.

Responsibilities

• Cash personal checks, PFJP tickets, ticket vouchers, com checks, Coinstar vouchers, and VIP vouchers based on customer requests.
• Perform Canadian money exchanges as needed.
• Use a currency counting machine to verify bank and additional cash issues before accepting the issue.
• Verify bank in the issue room before accepting the issue.
• Complete and sign paperwork neatly according to current departmental policy when bank is issued, returned, and throughout the shift as needed.
• Maintain security of the bank, workstation, and other computer information.
• Communicate problems, unacceptable checks, or other relevant information to the oncoming cashier.
• Enter required details accurately into the check cashing system.
• Follow correct double count procedures: count once to the indicated work area and again on the counter in front of the customer.
• Stamp all tickets and vouchers as paid with the appropriate stamp and keep them organized to support ending paperwork.
• Notify supervisor, security, and surveillance if stolen or altered checks, coupons, or voided tickets are cashed.
• Request additional cash from the money room as needed to complete anticipated transactions.
• Report any variances to the shift supervisor prior to leaving for the day.
• Attend team meetings, including assigned training or workshops requested by the manager.
• Immediately notify the manager of customer complaints or employee concerns to support a positive resolution.
• Perform other assigned projects and duties.

Requirements

• High school diploma or equivalent is required.
• Must be able to obtain a Coeur d’Alene tribal gaming license.
• Minimum of six months previous cash handling experience required; two years preferred.
• Basic computer skills preferred.
• Strong basic math skills preferred.
• Must have strong customer service skills.

Tools & Technologies

• Currency counting machine
• Check cashing system
• Computer

Physical Demands

• Frequently required to sit; work in confined spaces; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.

Indian Preference in Hiring (in the following order):

1. Coeur d’ Alene Tribal Members
2. Spouses and/or children of CDA Members
3. Other enrolled members of Federally Recognized Tribes
4. All other applicants