Front Desk Agent

Hotel Polaris at the U.S. Air Force Academy is hiring a Front Desk Agent onsite in Colorado Springs, CO. This full-time role supports guest arrivals and departures while handling day-to-day requests and concerns with accurate, efficient service in a fast-paced environment.

Role Overview

As a Front Desk Agent, you will welcome guests, manage check-in and check-out, and respond promptly to questions and issues to help create memorable stays. The position emphasizes strong hospitality service, clear communication in English, and dependable multi-tasking with attention to detail.

Responsibilities

• Welcome guests enthusiastically, anticipate needs, assist with check-in and check-out, and respond promptly with a positive, personal approach throughout the day.
• Build memorable guest experiences through a warm, welcoming presence and the ability to relate to guests and team members.
• Create guest experiences that go beyond expectations.
• Use initiative to resolve guest complaints and support loyalty by addressing concerns effectively.
• Share personal knowledge and enthusiasm for hotel services and amenities to help guests feel at home.
• Collaborate with team members by communicating what you observe to staff and management to ensure guest needs are addressed.
• Multi-task in a fast-paced environment while maintaining an impeccable eye for detail to ensure accuracy and efficiency.

Requirements

• Previous experience delivering service to others and assisting them in creating authentic vacation or travel experiences.
• Fluency in English for verbal communication and legible writing.
• Strong background in hospitality.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must be 18 years or older.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Job Details

• Location: Colorado Springs, CO (onsite)
• Job Type: Full-time
• Hourly Wage: USD $18.00/hr
• Application Deadline: 10/01/2026 or until the position has been filled