Front Desk Agent

The Surf Hotel & Chateau is seeking a Seasonal Front Desk Agent to support guest experiences from now through October, with the possibility of being considered for the year-round team. This in-person role is based in Buena Vista, CO and includes front desk operations, guest service, reservation management, and coordination with housekeeping and maintenance.

Key Responsibilities

• Deliver service that prioritizes guest satisfaction, representing the South Main community through consistent spirit and values.
• Handle confidential guest information with integrity.
• Respond promptly and professionally to communications including phone calls, emails, and texts.
• Maintain the lobby throughout the day, including restrooms, fireplace, gift shop, coffee station, and the front desk workstation.
• Support pool deck presentation by keeping the area clean, restocking towels, and cleaning patio furniture.
• Manage reservations across multiple platforms for hotel leisure travelers, groups, corporate clients, OTAs, and vacation rentals.
• Process payments accurately.
• Demonstrate familiarity with identifying and accommodating different room types and vacation rental properties.
• Coordinate with housekeeping and maintenance to resolve issues, support cleanliness standards, and maintain operational efficiency.
• Complete and follow through on daily front desk reporting, including room deliveries and special services.
• Address guest requests and concerns in a timely manner, including troubleshooting items such as TVs and providing additional amenities when needed.
• Follow all company policies and procedures while maintaining a professional working standard.
• Assist other departments as required.

Technology and Software

• Stayntouch PMS
• Synexis

Experience with Stayntouch PMS or Synexis is advantageous.

Requirements

• Reliable transportation.
• Previous hospitality experience required, with at least 1 year of hospitality experience.
• Ability to operate multiple technologies and software programs with proficiency, with comfort adapting to new technologies.
• Strong customer service skills with a friendly and hospitable demeanor.
• Availability to work mornings, weekends, and holidays.
• Ability to lift up to 50 pounds.
• Capacity to stand for extended periods.
• Effective communication skills in varying background noise conditions.
• Ability to work independently while maintaining performance standards.
• Strong multitasking, prioritization, and time management skills.

Work Location, Schedule, and Shift

• Work location: In person
• Location: Buena Vista, CO 81211 (preferred)
• Shift availability: Day Shift (required)

Pay

• Hourly rate: $18.00 - $21.00 per hour depending on experience and work performance
• Base range listed: $18.00 - $20.00 per hour

Benefits

• 401k program with employer match
• Medical, dental, and vision insurance (up to 54% of the medical insurance premium paid by the employer)
• Employee discount
• Flexible schedule
• 50% discount on food and beverage from Wesley & Rose, including the lobby case, anytime
• One free drink per 5+ hour shift
• Quarterly Wesley & Rose gift card amounts for full-time ($50) and part-time ($25) employees
• Room night discounts for full-time and part-time employees, including quarterly and periodic free room night and 50% off room night options
• 15% discount on hotel stays for yourself or friends and family
• One free ticket to either a Lawn or Ivy Ballroom show per quarter, usable personally or transferable
• 50% off tickets to concerts or festivals (limited to one discounted ticket per employee per show)

Application Questions

• Share a story of how you went above and beyond for a guest.
• Will you now or in the future require employment visa sponsorship to work in the U.S.?