Guest Relations Host (Front Desk)

The Guest Relations Host (Front Desk) at Hotel Bel-Air delivers luxury, relationship-driven guest service on-site in Los Angeles. This role includes greeting guests throughout the property, supporting rooming processes, and handling key check-in and check-out responsibilities with a focus on service consistency.

Key Responsibilities

• Create meaningful guest connections by spending time getting to know guests and building relationship-based, institutional knowledge to support an exceptional experience.
• Anticipate guest needs and develop rapport through consistent communication and sharing relevant information with appropriate teams.
• Proactively greet guests throughout the hotel, with attention to arrivals in the lobby, and perform guest rooming.
• Handle check-in and check-out procedures, including reservation processing and financial transactions, and accommodate special occasions.
• Report imperfections or blemishes and coordinate with other positions to correct issues as needed.
• Perform light work with frequent standing and walking for the full work shift.

Physical Demands and Work Conditions

• Occasionally exert up to 10 pounds of force; at times exert up to 20 or more pounds occasionally.
• Frequently exert a negligible amount of force and frequently, including constantly, use force to reach, lift, carry, push, pull, grasp, or otherwise move objects such as pieces of paper, files, and binders.
• Use a computer keyboard and mouse frequently, with vision, hearing, and talking required at near and far acuity levels.
• Occasionally bend, squat, twist, and turn.

Schedule Requirements

Employees are required to work varying schedules, including weekends and holidays, to accommodate business demands within the hospitality industry.

Required Skills and Qualifications

• Bring a unique personality and passion for the role and the team.
• Ability to build relationships, communicate effectively, manage multiple tasks, and maintain attention to detail.
• Strong communication skills and a customer service ethic.
• English is the primary language used in the hotel, with comfort communicating in English.

Compensation

Hourly rate: USD 34.00 per hour

What you’ll get: As a Guest Relations Host your compensation will be $34.50.

Benefits

• Medical/Dental/Vision Benefits
• Pension/401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• Exclusive access to a discount platform featuring 1000s of retailers through Hotel Benefits
• Complimentary stays with breakfast included in all Dorchester Collection hotels (stay once a year at each hotel)
• 50% off at restaurants within all Dorchester Collection hotels

Job Location

Hotel Bel-Air

701 Stone Canyon Road 90077

Los Angeles, CA, USA (onsite)