House Attendant

This role supports hotel operations by keeping public areas clean, maintained, and ready for guest use while following brand service expectations and sustainability practices. The House Attendant also assists guests as needed and steps into room attendant duties during peak times or staffing shortages.

Key Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and complete cleaning tasks in accordance with established standards.
• Collect trash from service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport items to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues as they are identified.
• Maintain cleanliness and organization throughout guest areas.
• Respond to guest inquiries and provide assistance when requested.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Monitor guest satisfaction scores and support efforts to increase departmental and overall guest satisfaction.
• Follow sustainability guidelines and related practices connected to HHM’s EarthView program.
• Practice safe work habits, wear required protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction through consistent service and area readiness.
• Perform other duties as requested by management.

Requirements

• High School diploma preferred.
• Previous housekeeping experience required, or equivalent training preferred.

Work Environment and Schedule

Work schedule varies and may include holidays, weekends, and alternate shifts. The role involves standing for extended periods and frequent walking, pushing, pulling, and lifting up to 25 pounds. Duties also require reaching, bending, and kneeling to access all areas.

Cleaning chemicals are used as part of day-to-day responsibilities.

Location

Pittsburgh, PA (onsite)