House Attendant

This House Attendant role at AC Hotel Boston Cambridge is based in Cambridge, MA (onsite) and supports clean, well-maintained public areas and guest spaces. The position combines guest-facing interaction with housekeeping tasks, linen movement, and timely reporting of maintenance concerns, while adhering to safety and sustainability standards.

Key Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and complete cleaning tasks as required.
• Collect trash from service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport it to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues when they are observed.
• Maintain cleanliness and organization throughout guest areas.
• Respond to guest inquiries and provide assistance as needed.
• Act as a room attendant during staffing shortages or during peak periods.
• Be aware of guest satisfaction scores and support efforts to increase departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices connected to HHM’s EarthView program.
• Practice safe work habits, wear required protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction through consistent service delivery.
• Perform other duties as requested by management.

Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Schedule

• Schedule varies and may include holidays, weekends, and alternate shifts.
• Frequent standing for extended periods and regular walking.
• Physical tasks include pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to access all areas.
• Use of cleaning chemicals is required.

Compensation

USD 20 per hour

Growth Path

• Housekeeping Supervisor / Guest Service Agent
• Executive Housekeeper or Front Office Manager