Housekeeper

Housekeeper at The Eddie Hotel in Gillette, WY (onsite) focusing on clean, ready-to-stay rooms and well-kept public spaces.

Responsibilities

• Retrieve items from shelves and storerooms; set up and maintain a stocked cleaning cart to support efficient room turns.
• Keep carts and storerooms clean, organized, and ready for use throughout shifts.
• Clean and wipe windows, doors, walls, closets, and fixtures in guest rooms, public areas, and hallways.
• Use ladders or stepping stools to clean hard-to-reach spots and keep areas presentable at all times.
• Wash shower walls and tubs; clean toilet(s) and stall walls if applicable; wipe exposed pipes.
• Clean mirrors, sink(s), and walls to maintain sanitary guest and public restrooms.
• Replace towels, soaps, and room amenities; restock literature that is soiled, torn, or missing from prior guests.
• Wash hard floor surfaces by hand (linoleum, tile, and similar materials) to remove dirt and soiled areas.
• Dust and polish furniture, fixtures, and wall hangings; use a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strip beds of all linen and remake with fresh linens; verify bedspread, blankets, and bed pads are clean and replace if soiled.
• Lift mattresses to check for soil between mattresses and under beds.
• Check closets for cleanliness; wipe closet doors, handles, and overhead shelves.
• Restock guest room supplies such as hangers, extra blankets, and pillows.
• Vacuum guest rooms, public areas, and hallways using vacuums weighing up to 25 lbs; move and lift heavy furniture to vacuum carpet fully, including under furniture and hard-to-reach areas.
• Inspect door and window locks; immediately notify management of any unsecured or unsafe condition.
• Inspect room equipment (TV, lights/lamps, faucets, radios) and report maintenance deficiencies and room status in writing to the Executive Housekeeper.
• Maintain custody of equipment, keys, and supplies at all times to protect hotel property.
• Maintain a friendly, cheerful, courteous demeanor at all times.
• Perform other duties as assigned, requested, or deemed necessary by management.
• Assist the laundry department by retrieving soiled linen, sorting into correct size loads, and using industrial washers, dryers, and pressers.
• Fold and distribute cleaned linen to storage closets and/or carts.
• Clean patio/balcony areas by sweeping or hosing floors; wipe furniture and fixtures; pick up garbage; clean patio/balcony doors and windows.
• Provide support to other employees and departments to contribute to overall department and hotel performance.

Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or cleaning standards.
• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Vision ability to see minute debris and dirt in poorly lit areas, and ability to read written instructions and computer print-outs.
• Upper body strength to lift up to 50 lbs continually throughout an 8 hour shift.
• Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture throughout an 8 hour shift.
• Ability to work with arms raised above head throughout an 8 hour shift.
• Ability to maneuver a fully loaded maid cart (up to 50 lbs) through hallways and into/out of closets throughout the workday.
• Basic residential cleaning equipment knowledge: vacuums, floor buffers, carpet cleaning equipment; cleaning cart; ladder/stepping stool; commercial washers, dryers, and pressers.
• Exposure to hazardous chemicals on a continual basis.
• Prolonged strenuous physical activity in an indoor climate-controlled environment; excessive heat and humidity in laundry.
• Strong communication skills for interacting with guests and employees.
• Reading and writing ability for paperwork and logging issues/complaints/requests/information updates.
• Problem-solving, reasoning, motivating, and training abilities used frequently.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.

Technology / Equipment

• Computer print-outs
• TV
• Lights/lamps
• Faucets
• Radios

Benefits

• Team Driven and Values Based Culture
• $15 - $16 hourly
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities / Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Job Purpose

• Clean and prepare guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
• Warm, knowledgeable service and helpful guidance for guests.