Houseperson

Heritage Hotels & Resorts offers a supportive, people-first culture rooted in New Mexico pride and community, with competitive pay and comprehensive benefits. This onsite role in Santa Fe, NM helps keep guest stays smooth and comfortable through dependable room support and well-kept public spaces. The pay range is USD 17–19 per hour, plus great perks including a 25% match for 401(k), generous employee discounts across Heritage properties, complimentary meals during scheduled shifts, and free employee parking.

What you’ll do

You will work under the direction of the Housekeeping Manager or Housekeeping Supervisor, staying connected daily to confirm assignments and required timeframes. Your work supports both the Housekeeping team and Front of House operations, with a focus on professional, positive interactions with both team members and guests.

• Provide room support services after checkout, including stripping rooms of bedding, towels, and trash.
• Maintain corridors, service areas, and public spaces in a clean, neat, and clutter-free condition.
• Change soiled linens on beds according to property standards and Green Program guidelines.
• Stay alert to safety hazards such as broken glass, frayed cords, leaks, damaged locks, and suspicious activity, and report concerns immediately.
• Identify and report any loss or damage of linens, furniture, fixtures, or equipment.
• Resolve guest concerns professionally and in a timely manner.
• Use and follow safety and health requirements, including Personal Protective Equipment (PPE) protocols.
• Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests.
• Complete deep cleaning tasks and special projects as assigned, and help support housekeeping attendants and Front of House teams to keep daily operations running smoothly.
• Protect company assets and maintain confidentiality of proprietary, client, and guest information.
• Maintain a clean, organized work area and professional appearance in line with uniform and grooming standards.
• Handle other duties as assigned that align with the functions of this position.

What you bring

• Strong attention to detail and a commitment to high cleanliness standards.
• Ability to focus on guest needs while staying calm and courteous.
• Excellent verbal communication and multitasking abilities.
• Strong organizational skills and reliability.
• High school diploma or equivalent (preferred).
• Ability to work on feet for eight (8) hours or more and frequently lift, push, pull, and carry up to 50 pounds.
• Willingness to work flexible hours, including weekends, holidays, and late nights.

Benefits at a glance

• Competitive pay and comprehensive benefits, including a 25% match for 401(k)
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail
• Complimentary meals during scheduled shifts
• Free employee parking
• Growth and development opportunities
• Supportive, people-first culture rooted in New Mexico pride and community