Houseperson

The Houseperson role supports the Housekeeping team and Front of House operations by keeping guest rooms and public areas clean, organized, and ready for seamless stays. This position works onsite in Santa Fe, NM and helps maintain a safe and professional property environment.

Key Responsibilities

• Work under the direction of the Housekeeping Manager or Housekeeping Supervisor.
• Communicate daily with leadership regarding assignments and required timeframes.
• Maintain positive, professional interactions with team members and guests.
• Follow safety and health regulations, including Personal Protective Equipment protocols.
• After checkout, perform room support services such as stripping rooms of bedding, towels, and trash.
• Keep corridors, service areas, and public spaces clean, neat, and free of clutter.
• Change soiled linens on beds in line with property standards and Green Program guidelines.
• Monitor for safety hazards, including broken glass, frayed cords, leaks, damaged locks, and suspicious activity, and report concerns immediately.
• Identify and report any loss or damage of linens, furniture, fixtures, or equipment.
• Resolve guest concerns professionally and in a timely manner.
• Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests.
• Complete deep cleaning tasks and special projects as assigned.
• Support housekeeping attendants and Front of House teams to ensure smooth daily operations.
• Follow all company safety and security policies and procedures.
• Maintain a clean, organized work area and professional appearance per uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client, and guest information.
• Perform other duties as assigned that align with the functions of this position at the property.

Required Qualifications

• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Ability to focus on guest needs while remaining calm and courteous.
• Excellent verbal communication and multitasking abilities.
• Strong organizational skills and reliability.
• High school diploma or equivalent preferred.
• Ability to work on feet for eight (8) hours or more and frequently lift, push, pull, and carry up to 50 pounds.
• Ability and willingness to work flexible hours, including weekends, holidays, and late nights.

Compensation and Benefits

Salary: USD 17 - 19 per hour.

• Competitive pay.
• Comprehensive benefits including a 25% match for 401k.
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
• Complimentary meals during scheduled shifts.
• Free employee parking.
• Growth and development opportunities.
• Supportive, people-first culture rooted in New Mexico pride and community.