Houseperson - Swing Shift

Santa Ana Star Casino Hotel in Santa Ana Pueblo, NM relies on a reliable Houseperson to keep hotel corridors and public areas clean and inviting, while supporting Guest Room Attendants and managing linen and supplies on site. This swing shift position plays a key role in keeping housekeeping operations smooth and responsive to guest needs at the onsite property.

Responsibilities

• Carries out housekeeping tasks in line with the property's policies, procedures, and service standards.
• Collects soiled linens and towels from rooms and hallways and delivers them to the designated area for laundry.
• Receives fresh linens and towels and distributes them to the appropriate locations.
• Stocks housekeeping carts and closets with necessary supplies, materials, and amenities.
• Ensures equipment is used and maintained following established procedures.
• Follows all safety guidelines and uses protective equipment as required.
• Handles cleaning chemicals safely and in accordance with standards.
• Completes tasks promptly and efficiently.
• Maintains adequate stock levels at all times.
• Delivers necessary supplies to Guest Room Attendants as needed.
• Communicates issues or unusual matters of significance to the supervisor.
• Informs supervision when additional support, supplies, or repairs are needed.
• Completes maintenance work orders for review by supervisors and management.
• Accurately completes assigned daily paperwork.
• Keeps storage areas and carts clean and organized.
• Takes personal responsibility for delivering an excellent guest experience.
• Ensures guest issues are resolved promptly, courteously and efficiently.
• Shares guest feedback with appropriate teams to support continuous improvement.
• Welcomes corrective and constructive feedback for ongoing improvement.
• Performs other duties as assigned.

Requirements

• Preference is given to qualified Santa Ana Tribal Members.
• High School diploma or GED required.
• Bi-lingual and multicultural experience helpful.
• Good interpersonal, guest service and communication skills.
• Smartphone capable of running company applications and communication systems is required.
• If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

Technologies

• Smartphones
• Computers
• Timeclocks

Core Values & Expectations

• Treat all co-workers with dignity and respect regardless of position.
• Demonstrate dependability by reporting only when necessary, arriving on time, and starting shifts prepared to work.
• Maintain honesty, acknowledge mistakes, learn, and move forward.
• Accept constructive criticism and guidance from supervisors.
• Be professional, courteous, and respectful to co-workers and guests at all times.

Essential Mental Functions

• Detail-oriented and organized with the ability to multitask.
• Strong customer service capabilities.
• Ability to handle conflict situations.
• Ability to work in a fast-paced environment.
• Ability to manage stress in a professional manner.
• Team player mentality.

Essential Physical Functions

• Frequent standing, walking, turning, and use of hands and fingers; ability to reach with arms and talk and hear.
• Regularly lift and/or move up to 50 pounds, frequently up to 100 pounds, and occasionally more than 100 pounds.
• Ability to work varying hours, including weekends and holidays.
• Present a well-groomed, professional appearance.
• Work at a fast pace with accuracy and manage stress effectively.
• Able to maneuver around the facility to collect and distribute materials.
• Ability to stand and walk for extended periods.
• Physical ability to safely perform essential job functions.

Equipment Used

• Smartphones
• Computers
• Timeclocks
• All other equipment assigned to the position
• All relevant hotel/housekeeping equipment including large laundry bins and mid-size garment bags, pallet jacks, vacuums, shampoo buffers, marble buffers, wood flooring machines, and ozone machines