Night Auditor

Hotel Solaya is seeking a Night Auditor to support smooth overnight operations in Scottsdale, AZ. In this on-site role, you will oversee end-of-night transaction accuracy, manage front desk responsibilities while guests are sleeping, and help ensure the property runs safely and efficiently.

What You’ll Do

• Complete the nightly audit of hotel transactions and ensure all financials are accurately balanced.
• Check guests in and out, confirming correct room assignments and handling guest requests efficiently.
• Answer guest inquiries and provide information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor hotel security overnight and respond to emergencies or disturbances as needed.
• Process financial transactions, including cash handling and credit card processing, and ensure proper posting to guest accounts.
• Maintain clear communication with the next shift and management, documenting important issues or updates.
• Keep the front desk area clean, organized, and ready for guest service.
• Provide wake-up calls and perform other guest services as needed.
• Handle basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department when required.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.
• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficiency with computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.
• Ability to stand, walk, and remain stationary for extended periods.
• Ability to lift, carry, push, or pull up to 20 pounds occasionally.
• Visual and auditory ability to operate office equipment (including computers and phones) and respond to emergencies.
• Ability to perform repetitive motions such as typing and writing.
• Work is performed in a hotel environment, primarily at the front desk.
• Overnight shifts are required, including weekends and holidays.

Tools & Technologies

• Computers
• Hotel management software

Equal Opportunity and Accommodations

Hotel Solaya is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, discuss your needs with the Human Resources department.