Overnight Auditor

The Overnight Auditor at Porter Square Hotel LLC supports the front desk and operations through the night, ensuring a smooth guest experience from check-in and check-out to the completion of nightly financial reporting. This onsite role in Cambridge, MA works under the Front Desk Manager/Operations Manager and requires you to stay awake and alert for the duration of your shift.

Key Responsibilities

• Support guest check-in and check-out, handling guest information with confidentiality
• Manage reservation needs, including inquiries, cancellations, and amendments
• Maintain guest satisfaction by upholding the highest quality of guest service
• Follow the shift checklist and record notes accurately throughout the shift
• Run nightly audit reports and journals from all credit card and computer systems
• Reconcile credit card systems (Shift4) with night audit reports pertaining to in-house guests/folios
• Balance nightly revenue and settlement accounts, maintain required files, and reset systems for the next day’s operations
• Enter and verify revenue, expenses, and allowances to generate daily reports and other items on the nightly audit checklist
• Review and verify rate changes for in-house guests and correct discrepancies
• Reconcile valet and daily charges with the valet company and complete other reporting as required
• Perform accurate cash handling and safety deposit box procedures
• Monitor lobby traffic and help control the flow of non-guests entering the hotel when needed
• Review VIP reservations for both incoming and in-house guests
• Prepare the lobby and breakfast for the oncoming shift

Requirements

• Comprehensive knowledge of service standards, guest relations, and etiquette
• Comprehensive knowledge of applicable Federal, state, and local health and safety regulations
• Ability to effectively communicate using English with guests and associates
• Excellent mathematical and computer skills
• Ability to remain awake and alert during the entire shift
• High school education and/or relevant training and experience required; additional education preferred
• Additional language ability preferred
• roomMaster training preferred, but not required
• Professional conduct and appearance, setting standards for associates
• Strong verbal communication skills with guests, vendors, and other associates
• Ability to help prepare statistical reports and presentations as needed
• Ability to accurately report information
• Remain calm and alert, especially during emergencies or periods of heavy hotel activity
• Ability to quickly resolve guest complications such as location changes or credit issues
• Ability to field guest complaints and develop effective solutions
• Complete projects and assignments thoroughly, professionally, and with care
• Adapt to high-pressure conditions and changes in priorities
• Assume responsibility for personal growth and development
• Express ideas and convey information clearly, effectively, and professionally
• Attend required meetings

Technologies

• Shift4
• roomMaster

Compensation and Benefits

• $19 - $21 per hour, based on previous experience
• 3 weeks paid time off available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance with partial coverage paid by the hotel
• Dental Insurance with partial coverage paid by the hotel
• Vision Insurance with partial coverage paid by the hotel
• Life Insurance with coverage paid by the hotel
• 401(k) plan with employer matching at 100% up to 6% of personal contributions
• Paid holidays
• Monthly MBTA pass paid by the hotel