Seasonal Full-Time Front Desk Agent

This Seasonal Full-Time Front Desk Agent position supports the Volare Hotel San Clemente/Volare San Clemente Front Office team in delivering consistent, professional guest service onsite in San Clemente, CA.

Role Overview

The Front Desk Agent performs check-in and check-out, handles guest requests and concerns, answers phones, and maintains accurate front office documentation. This role also supports day-to-day coordination with internal departments, stays current on property amenities and events, and posts charges to guest folios as needed.

Key Responsibilities

• Check guests in and out efficiently, courteously, and professionally.
• Record and manage special requests, ensuring they are fulfilled appropriately.
• Coordinate with all departments regarding in-house VIPs and any special requests or needs.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Maintain professional interactions with hotel associates and assist other departments with necessary information.
• Answer the telephone professionally and assist guests with questions, directions, and related needs.
• Handle guest complaints and compliments in a professional, courteous manner.
• Listen to guest inquiries and respond using a positive, clear speaking voice.
• Maintain an up-to-date working knowledge of property amenities and special events.
• Post charges correctly to guest folios as necessary.
• Respond to guest needs promptly.

Minimum Qualifications

• High school degree or equivalent.
• At least 1 to 2 years of Front Desk, Guest Services, or Customer Service experience, preferably in a hotel or resort.
• Pleasant demeanor and ability to work in a fast-paced environment.
• Strong computer skills, including operational knowledge of Microsoft Office Suite.
• Positive, upbeat approach focused on total guest satisfaction.
• Ability to handle stressful situations calmly and professionally.
• Clear, direct communication with guests using a positive, clear speaking voice.
• Availability to work weekdays, weekends, and holidays.
• Willingness to work a flexible schedule, including A.M. and P.M. shifts.
• Ability to work independently, with awareness that operations run seven days a week, 24 hours a day.

Pay and Location

• Location: San Clemente, CA (onsite)
• Compensation: USD 16 - 16 per hour
• Role Type: Seasonal Full-Time

Additional Job Information

This job description does not limit duties to those listed above. Employees may be required to follow other job-related instructions and perform additional duties requested by authorized personnel. The listed requirements represent minimum levels of knowledge, skills, or abilities for this role.