Hotel Front Desk Agent

Napili Village Hotel is seeking a part-time Front Desk and Guest Services Agent to support weekend arrivals and provide attentive, professional service on-site in Lahaina, HI. This role is centered on welcoming guests, managing reservations and payments, and coordinating with housekeeping and management to keep operations running smoothly during afternoon and evening hours.

Role Overview

As a Front Desk & Guest Services Agent, you will handle guest check-in support, respond to guest inquiries across calls and messages, and complete reservation and administrative updates between arrivals. The schedule focuses primarily on Saturday and Sunday afternoons and evenings.

Responsibilities

• Welcome guests and assist with check-ins
• Manage reservations, payments, and guest inquiries
• Answer calls, emails, and guest messages
• Resolve routine guest concerns professionally
• Coordinate with housekeeping and management
• Complete reservation updates and administrative tasks between arrivals

Requirements

• Previous hotel, resort, vacation rental, or guest services experience preferred
• Excellent communication and customer service skills
• Dependable, organized, and comfortable working independently
• Proficient with computers and reservation systems
• Cloudbeds experience a plus
• Reliable availability on weekend afternoons and evenings

Schedule

• Primarily Saturday and Sunday afternoons and evenings
• Typical shift window approximately 3–9 PM, with flexibility for later arrivals
• Holiday availability and occasional additional shifts preferred

Compensation

The hourly pay range for this part-time position is USD 24 - 28 per hour.

Preferred Education

High school or equivalent is preferred.

Work Location and Type

• Work location: In person
• Location: Lahaina, HI (onsite)
• Job type: Part time
• Ability to commute: Lahaina, HI 96761 (preferred)

Technology

• Cloudbeds

How to Apply

Submit your résumé through Indeed, including your hospitality experience and your weekend/evening availability.