Trail Runner
Job Description
Trail Runner (onsite) supports guest comfort by delivering top-tier guest service and thorough cleaning across cabins and common areas.
Responsibilities
- Prep cabin interiors for cleaning by removing all trash, stripping linens, and re-stocking cabin provisions.
- Stage each cabin’s outdoor space for guests, including cleaning and setting up the lounge area (fire pit, campfire kit, Adirondack chairs, picnic table) and removing all trash.
- Clean cabin exteriors, including windows, hitch, and wheels.
- Address guest concerns, complaints, or suggestions appropriately and refer to management when needed to support superior guest service.
- Gather waste and/or contaminated materials for disposal as assigned.
- Maintain cleanliness in assigned areas of the Outpost, which may include cabins, trails, and common areas.
- Use and maintain assigned equipment and supplies according to departmental specifications, including vacuums, chemicals, and cleaning aides.
Requirements
- Work experience as a Trail Runner or Houseman/Houseperson.
- Experience with industrial cleaning equipment and products.
- Good physical health and stamina.
- Ability to work in shifts and maintain flexibility with workdays and hours, including weekends and holidays.
- Ability to work with little or no supervision while meeting high-performance standards.
- Excellent organization skills.
- Ability to follow instructions.
- High school diploma is a plus.
Job Purpose
- Provide excellent guest service and cleaning support (sweeping, mopping, dusting, vacuuming, washing walls, windows, mirrors, and more) in cabins and common areas.
- Ensure a pleasant and comfortable experience for guests throughout their stay.
Pay & Location
- Location: Epsom, NH (onsite)
- Pay range: USD 17.00–USD 17.00 per hour
Additional Job Details
- Continuous movement required.
- Regularly bending, lifting, pushing, pulling, carrying, and moving items.
- Ability to lift and move up to 25–50 pounds.
Benefits
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Paid Vacation
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities and Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k) and 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
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