Executive Housekeeper

This role manages daily housekeeping operations at the property in Medina, OH (onsite), aligning service delivery with guest satisfaction, quality expectations, and sustainability standards while supervising the team responsible for a clean, safe environment.

Role Overview

The position directs housekeeping operations to ensure consistent cleanliness and safety across guest rooms, public areas, and grounds. The Executive Housekeeper leads associates, monitors performance, oversees inventory and departmental paperwork, and supports continuous improvement using guest service score results.

Key Responsibilities

• Interview, select, train, schedule, coach, and support housekeeping associates to ensure work is completed according to established brand and hotel standards.
• Inspect guest rooms, public areas, and grounds to verify cleanliness, appearance, and safety.
• Observe and monitor staff performance to support efficient operations and adherence to policies and procedures.
• Prepare schedules for Housekeeping and Laundry Attendants based on occupancy; assign duties, schedule shifts, and notify vendors of weekly staffing needs, with productivity expectations in mind.
• Ensure public spaces remain clean and that bathrooms, pool, and fitness areas are stocked at all times for guest amenities.
• Take inventory and submit periodic inventory orders to support timely supply purchases.
• Complete required paperwork related to departmental functions.
• Track and communicate guest service scores to drive improvement and support higher guest satisfaction.
• Develop and implement departmental or hotel policies and procedures to guide day-to-day operations.
• Maintain safe work habits by following MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Required Qualifications

• Minimum 1 year of Housekeeping Experience in a supervisory role.
• Highly motivated, self-directed approach with strong initiative and desire for achievement.
• Exceptional customer service skills.
• Strong computer skills.
• Excellent communication and presentation skills.
• Leadership abilities and experience.
• Previous hotel experience is required.

Compensation

USD 17 - 22 per hour

Location: Medina, OH (onsite)

Benefits

• 401(k)
• Health insurance
• Dental / Vision insurance
• Life insurance
• Paid time off
• Team Member Discounts